It is just so sad. Heres why experts say not to worry, How a Cucamonga Peak hiker survived a 200-foot fall from an icy trail, Im visiting all 600 L.A. spots on the National Register. lying) about when you will get a refund. I told my TAI will not request a refund (they said I was not able to receive because I used a FCC) but I believe I am entitled to all the other benefits all the others booked on the cruise were offered. My travel agent rang me today, she told me Crystal were querying the payments Amex had refunded One was for a cancelled river cruise and the other 6th April symphony cruise, both cancelled by Crystal. LauraS If you are receiving this message, simply enter your email address to sign in or register if you are not. It took them only 5 days after I filed. Total per booking: Base rate per passenger ********* Tax $196.00 Total $3,895.00 per passenger We reviewed all of these requirements and decided it would be near impossible to fill out all these forms correctly. We booked our 1st cruise ever with Crystal Cruises. Final payment due for a cruise to Germany & Austria. "It is important to understand that the company is not going out of business," the statement said. The latest turn of events led to the operator shutting its US offices and letting workers. Crystal relented and processed the refund for that amount days after the dispute from Chase was sent to Crystal. I dont understand why anyone would give new bookings to Crystal (I know they are not taking new deposits) and possibly be throwing good money after bad. Its possible that a new company will purchase their ships, but its virtually impossible to believe that any company would be willing to buy Crystal, resume its operations and honor its booked reservations. 19.2 FLIGHTS. "Additionally, commissions have started to flow, which is welcome relief for our advisors and agency owners," he said. Here are the reasons I did not wait too long. Any thoughts on this matter? i waited for100+days before filing my dispute. I am now being told it could take months to receive the refund. The mission of Travelers United is to identify and promote ways to improve and enhance travel for consumers across all modes of travel. Crystal acknowledged it would process the credit to our Amex, the original form of payment. Please Log in or, Register to post a comment. There's a good chance they actually no incentive to stall -- they are most likely using reserve funds for the chargebacks as they did in the past, so if it got paid sooner that would actually HELP Crystal and not hinder them. My travel agent books millions worth of travel yearly, and is highly connected - but she was stalled by all Crystal employees, and even a letter to Crystal's CEO only got her a canned response. Share. It is sad for our entire industry as all boats rise with the tide, says Judy Perl, founder of New Yorkbased Judy Perl Travel, a bespoke cruise and land travel consultancy, and a member of the AFAR Travel Advisory Council. CC Help Jenn If they were flush with cash then obviously this situation would not arise. I purchased a cruise from Crystal Cruises in the amount of $18,028. The dispute resolution isnt necessarily going to be automatic. Crystals website now links directly to crystalcruiseclaims.com, which allows customers and travel agents to file a refund request. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The no-money-down deposit window has been extended until April 5. It has been a year since I was told this and still have not received a refund. For those in the U.S., its important to know about the Fair Credit Billing Act, a federal law that is designed to protect American consumers from unfair credit billing practices. Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty, Once airfare is purchased, that airfare and ancillary fees cannot be increased. Beloved for their 6-star, personalized service, their comfort and the sophisticated atmosphere, Crystal Serenity and Crystal Symphony will continue to operate under the " Crystal Cruises " brand. For example, if your sailing date was March 15, 2022, you have 120 days from that date to file your claim. They cancelled the cruise. You could pull together documentation evidencing Crystal's policy at the time of rebooking and cancellation, and file a complaint with BBB too. Crystals appeal was over-the-top luxury, including butler-serviced penthouses and suites. Its a more difficult situation, says Couch-Friedman. Mary Jean Tully, CEO of Tully Luxury Travel, Crystal's top producing agency for 25 years, also said that Crystal was "refunding more outstanding clients and travel agents, as well. We emailed Crystal Cruises on the same day, April 2nd, asking for a 100% refund, Crystal Cruises Covid-19 related cancellation policy. And, perhaps most important, refunds will be given (again, if applicable) using whatever monetary form you used to pay. On 9/7/21 Crystal announced it was selling the Esprit and they have no other similar small ship or itinerary to reschedule to so we asked for our funds back which was an option provided to us. 194 total complaints in the last 3 years. USD is a significant amount of money, and like the rest of the world we have lots of financial pressure because of the pandemic. BBB Business Profiles generally cover a three-year reporting period. As I recall the trip was slightly different so the price went up however there was a credit for some port fees. This content is only available to subscribers. Thus you may have more time than you thought, Kemmis said, but you dont want to tarry. Their actions should be known to the public. If you paid with a card, the money goes back to the card. It is unreasonable in the legal sence for Crystal to import subsequently into the contract that the refund will take over 3 months to eventuate. But many misunderstand them with specific regard to bankruptcy. ", "I always knew that they'd do the right thing," she said. Any former passengers with an existing claim against Crystal, those with reservations that havent been honored, and those with future reservations who think that the cruise line might come back to life, need to understand that it wont happen. So- more paperwork to fill out. Crystal acknowledged it would process the credit to our Amex, the original form of payment. Such a shame as they had a good product. Holding Crystal reservations that havent been honored and those with future reservations should file for a refund now. This will ensure you fulfill the policys timing requirements. I filed a dispute through Citi Visa and they tell me Crystal has until March 10 to respond. I had to secure TWO airfares and go through the time and effort to set up all excursionsand hotels for both trips..for them both to be cancelled. There are a few people reporting here on CC that they have already received their actual refund- not a provisional one from the credit card company. Some consumers who have contacted us have $20,000 in future cruise vouchers. At a minimum, cruise lines should commit that when a ship does not sail, customers will have choices in terms of compensation including the right to a full refund. The fare was prepaid mostly through credit cards and approximately $5000.00 cash via our travel agent. Having a separate thread for them will allow us to share related experiences. No matter how you paid for your Crystal reservation, immediately begin to apply for your Crystal Cruise bankruptcy refund. Crystal operates three vessels under the Federal Maritime Commission's (Commission) Passenger Vessel Operators (PVO) Program: Crystal Endeavor; Crystal Serenity; and Crystal Symphony. If you took the deal with Crystal, what you have now is a useless voucher. Ditto if you purchased travel insurance through a third-party travel insurance company. They are not honoring their refund policy. Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons. READ ALSO: For a moment I wondered if perhaps they were treating it as an ocean cruise but as far as dates- even that would have been a cancelation. Take a look at the findings of the report (bit.ly/cruisecomments); send your comments to secretary@fmc.gov. During this time Crystal (offices in CA and FL) took 3 amount totaling $36,796 from the credit card I provided to them (these occurred on 5/3/19, 11/9/19 and 1/29/20) with the port fee credit of $1,440 also provided. That includes Crystal Cruises, part. My opinion is a credit card reserve account is for the benefit of the credit card company and not for the benefit of consumers, Pestronk says. Customer Reviews are not used in the calculation of BBB Rating. Today I was told they could not even estimate when I might receive a refund. A Florida Court has already appointed Michael Moecker & Associates to control whats left of Crystals assets. Credits for future cruises should be issued if the passenger cancels the cruise after the cruise lines deadline for refunds. All cruises on the Website are protected under a consumer protection scheme. But the appeal was so much more than luxury, says Jack Ross, 75, a retiree in Miami who had booked his next Crystal cruise for May 2022. Always where shes going next. We emailed Crystal Cruises on the same day, April 2nd, asking for a 100% refund, Crystal Cruises' Covid-19 related cancellation policy. This is a substantial amount of money, and we are concerned they cannot pay. I am a financial creditor--because they owe me money. Too many result in more funds being held by the CC company. We were told it would be 90 days to get a refund. Started June 21, 2021, By The state's lawmakers emphasized the need for transparency rather than criticizing the resort fees. Getting your bank to refund your cash is often more difficult to obtain than obtaining a credit card chargeback. The Fair Billing Act is what allows consumers to file credit card chargebacks, she explains. Ten days later, Crystal cancelled the cruise. (Credit card customers must dispute the charge within that time limit.). Yet this is misleading at best, fraud at worst. We had already paid in full, so were relieved that Crystal Cruises promised customers a 100% refund within 90 days. On record-keeping, why do airlines play dumb with Congress? Genting's shipbuilding unit based in Germany, MV Werften, announced it was insolvent in early January after rescue negotiations with the German government failed. In June 2019, my husband and I booked a May 2020 Mediterranean Cruise with Crystal Cruises. The Crystal Bach. Keep in mind that disputes that result in chargebacks to the vendor are negatives that are scored by the CC company. If you have travel insurance with bankruptcy coverage, submit your claim as soon as possible. We are going on 8 months since we cancelled and 1.5 years since we paid in full. By By Genting is now " suspending payments to creditors". Bookings Detail: With a considerable balance in trust to repay Crystal customers for canceled cruises, as stated by Mr. Anderson, at least initially its unlikely that Moecher, acting on behalf of Crystals creditors, will fight the credit card chargebacks. Still other travelers money was held hostage by the cruise lines precarious finances. Heres a scenario that illustrates why some will proceed with new bookings, I can make a deposit on a cruisefrom the multiple non refundable Admin Charges that Crystal are holding - so I achieve a confirmed booking without contributing new monies to Crystal - were just juggling the pocket that Crystal hold our monies in and using them before they expire, Final payment for the future cruise wont be due until much later in the year by which time Ill need to make a call on whether or not to proceed with the booking. Here Goes: We were scheduled for a 3/29 Sailing from Hong Kong to Singapore. There is a number of threads already on this topic. We have asked for our funds back and were told all but about $10,000 was in pre approval for refunding. "Unfortunately, it's taken a lot longer than we would have liked. Which is a shame because the fallout from cruise-ship cancellations continues. When you click on the commissions home page, that slight hope for help deflates more quickly than a Mylar balloon as youll learn under a section titled cruise disputes.. After all assets are liquidated, court approval is required to reimburse customers if there are funds left. This has been going back and forth for MONTHS and I just received this information yesterday. It is now mid September and we're told they are waiting for someone to hit the send button. Next time you book a cruise, use a credit card to pay for it for maximum protection if things go awry. Well guide you through the process. When Crystal cancelled our river cruise that was supposed to sail last April, I filed a dispute with Chase as Crystal declined to refund our money in a timely manner. Weve contacted Crystal multiple times over the past 90+ days but always get back a "stock" email but makes no commitments. After reading both of these posts, I opened a new CC topic to discuss FCC problems. It's not worth the risk. Former Crystal president Jack Anderson said that Visa, Mastercard, and American Express were aggregately holding funds in excess of $100 million in trust for Crystal ticket refunds for their credit card customers. Copyright 2023 Northstar Travel Media, LLC. I was able to get the portion that I had disputed with the credit card company back as a credit on my chase statement 2 months after I filed the dispute, which was the day that Crystal cancelled the cruise. BBB Business Profiles may not be reproduced for sales or promotional purposes. Friday, 10 Mar, 2022 0. It did not seem like a clear-cut situation in terms of what was going to happen in the future. The management has made a faux pas here. You will be able to leave a comment after signing in, By The line operated two ocean vessels, the 848-passenger Crystal Symphony and 980-passenger Crystal Serenity, five river cruise ships, and an expedition ship, Crystal Endeavor, which launched in summer 2021. Is it possible that Crystal had already actioned the refund - it was in the works, so to speak? Cruise customers out of pocket due to the demise of Crystal Cruises can now file a claim to try to get their money back. 19952023, The Independent Traveler, Inc. singularly unimpressed" but also hopeful that this is just a delaying tactic. You will be able to leave a comment after signing in, By I'm sure Crystal is not the only company that is acting like this, but I think it is very unfortunate that Crystal is acting like an insolvent company without taking on the responsibilities of bankruptcy/reorganization proceedings. The aim is to enable effective communications, engagement and knowledge sharing between travel resellers and suppliers.. Know More, Price Based Country test mode enabled for testing United States (US). I do not know any way a consumer is going to get the value of the vouchers unless it goes to bankruptcy court.. Our cruise consultant was not able to provide any satisfactory answers so we requested cancellation for $15,188.02. When calling they say it is pending. ltuckchapman, July 14, 2020 in Crystal Cruises. There are lessons for all cruise travelers in the story of Crystals collapse. There are glimmers of hope, both near and longer term. This may offer a solution to one of the two problems you have if youre frustrated about getting a refund. Unfortunately, due to COVID, we postponed to January 2022. And to repeat what has previously been mentioned, they are suspending payments to financial creditors, not to passengers. I can imagine it would be significantly more difficult or impossible with checks.. Needless to say - we will never book anything with Crystal again. If I don't cruise before 12/21 I forfeit the 25% bonus and need to cruise by 12/22 when all other passengers have the ability to use both until 12/23. It does offer what it calls consumer affairs and dispute resolution, or CADRS, which includes ombuds assistance, mediation, facilitation and arbitration to resolve challenges and disputes involving cruises, among other issues. 07070 USA Telephone: (201) 902-2000. Crystal had already published a Covid-19 related cancellation policy on their website, offering a 100% refund in "up to 90 days" or a 125% FCC. Crystal is bankrupt and is being liquidated. Crystal Cruises said it has refunded approximately 80% of fares owed for canceled 2020 cruises and more than 75% when including 2021 sailings through April. #2 -2256288 (our two sons) THAT SAID, if you have been notified of a lower threshold, keep that notice and provide it to your credit card company. I hope everyone with an outstanding Crystal reservation is able to get a full refund. If youve had one of those experiences, you already know the process to get a refund from Crystal. Fortunately, when merchants declare bankruptcy, credit card companies generally extend the dispute filing deadline. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Her varied media career has taken her from McPherson, Kan., to Kansas City, Mo., San Bernardino, Salinas and L.A. Hamm has twice received individual Lowell Thomas Awards, and the Travel section has been recognized seven times during her tenure as editor. My investigation of COVID-19-related impacts to the passenger cruise industry found that there are many ways that cruise lines might improve their policies when it comes to canceled voyages, he said in an email. Chase told me they cannot help me with the initial deposit part, since the charges, which were made in early 2019, is outside of their window. These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies. Obtaining a refund for a bankrupt cruise line is no different than getting a refund from a bankrupt resort or airline. For Crystal cruise customers who paid for their reservation by credit card, the Fair Credit Billing Act permits them to dispute their payment to Crystal for cruises that will never take place. I followed all the guidelines they set in place for the cancelled Asia cruise. Crystal is not keeping their word (i.e. We booked a cruise with Crystal Cruise in April to tour Europe. My question is: Why,as a fully booked passenger on the Italy cruise, am I not afforded all the options the other passengers are receiving only because I used the FCC? The cruise line now says it expects that by the end of April, 95% of customer refunds will be complete. I also endorse the suggestion to dispute the charges with the credit card company. The Miami Herald reported Aug. 21 that the group had suspended payments to its creditors and is mired in $3.4 billion in debt. 301 Route 17 N, Suite 1150, Rutherford, NJ Throughout the pandemic, Crystal has been slow to pay refunds on cruise cancellations, leaving advisors frustrated and concerned for the future of the company, whose parent, Genting Hong Kong, has been mired in financial issues since last summer. Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. The merchant actually pays for that service through their fees, so theyre doing their part to protect me even when they fail. I suspect different banks may handle that differently if Crystal pressed a dispute of a chargeback. I have not been able to reconcile this amount to the cost of the trip and have asked their in-house sale rep for such a reconciliation many times, without success. I don't think it's that nefarious -- they should be receiving tens of thousands of chargebacks at this point, and the first means to triage that stuff (ESPECIALLY when you're short staffed, which I had the fun of experiencing in 2020) is to filter off the requests that come through with the wrong reason codes (which unfortunately happens a lot, because the bank CS agents may not be as careful or trained as they could be). See reviews and photos of the Fishing and Scalloping Trips in Crystal River. As a well known corporate, travel and wildlife photographer, Ned travels the world writing about travel and photography, as well as running photography workshops, seminars and photowalks. Original sail date jan 6, 2021, changed to January sail date Jan 16. Now it is May 7, 2025. The other card was through a credit union. They have no authority over cruiselines. "We are pleased to say that during the past month, we have been able to open new channels of access to available collateral that have allowed us to process additional refunds," the line said in a statement. Sorry, but its not a big fat check. Great suggestion, will do! I've never seen a "minimum of" policy enforced before, so I'm not sure how that would work. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The fact that Crystal has ceased operations opens up another problem that will account for far more than the amounts held in deposits. State Department issued a DO NOT TRAVEL warning for Austria as well as Austria locking down due to COVID variant. Booking number #XXXXXXX In the names of ****** and ********* ******. If youre holding a Crystal reservation, file your credit card dispute immediately with your bank or credit card company to reverse your ticket charge. We had disputed the charge with Chase, and they will cont. It was more like they were treating you like family., Now, he says of the lines quick demise, Its like a grieving process. But theres no chargeback protection because payments are made directly from your bank account at the time of the transaction. If Crystal has to research every individual miscoded case and try to figure out what the bank meant to done, they would be there for years. Started June 21, 2021, By It's important to remember that under Visa and Mastercard's overarching rules that the banks are "supposed" to follow, you get 120 days from the LAST day the merchant was supposed to deliver services (disembarkation date), up to 540 days from the original transaction date. Theres a lesson here for any cruise customers holding future cruise credits, she adds. So the net funds Crystal took was $35,356. We are now at day 98, with no idea if and when well get our refund. As of February 16, there was no such information online. How pathetic that the OP is being told that they have to fight with their credit card company when the entity, entirely in the wrong for not refunding the OP, is Crystal. That hasnt been independently confirmed. I am in the same spot as you, Steamboatwillie, never having actually cruised on Crystal, but having 2 cruises cancelled. I have sent them the same credit card statements as provided herein showing the actual amounts they have taken from our account and in spite of numerous requests have not received any feedback on why they are not refunding all net funds they have taken, nor have i been provided any certainty that the refund is being sent out. Sometimes it is even better than insurance. $10,592. If they violate that role while being wildly profitable, thats just as bad to me (and maybe worse) than the merchant that fails to deliver services during a crisis. All through the year, even though there were indications of an increase in COVID. One area couple was notified six months after requesting a refund for a voyage they could not take that they would receive a refund of their nearly $10,000, minus $3,000 for an administrative fee. If Chase refiles it with the right code and points out the cruise is cancelled, that will also help the Chase agent shut down any further Crystal disputes too. If you purchased a travel insurance policy for your cruise, check to see if it has that covered. I dont understand why anyone would give new bookings to Crystal (I know they are not taking new deposits) and possibly be throwing good money after bad. Copyright 2000 - 2022 Travelers United | All Rights Reserved, US cities with easy downtown-to-airport transit connections, Please remove the pre-departure test of vaccinated travelers returning to USA, Stop Carnival Cruise Lines from illegally contaminating our oceans and air. Chase could really not make sense of the explanation as to why it was being declined. We called customer service at XXX-XXX-XXXX and spoke with Associate Sheri who explained that because we were within (7) days of travel she could not assist us. That triggered a debt default of $2.78 billion. Travel advisors this week expressed relief and concurred, saying that Crystal had recently accelerated the pace at which it is issuing refunds to their clients as well as commission to agencies. The contract # was XXXXXXX. Still, industry precedent is that some consumers have a good chance of getting their money back, Pestronk says. CC Help Jenn It turned out to be a good premonition for us, says Perl. Policys timing requirements such a shame as they had a good product with. And when well get our refund this situation would not arise not received a refund Crystal... Said, but having 2 Cruises cancelled only 5 days after I filed a dispute through Citi and. The send button or register if you purchased a cruise with Crystal cruise in April to Europe... Credit to our Amex, the money goes back to the operator shutting its us offices and workers... In mind that disputes that result in more funds being held by the state 's lawmakers emphasized the need transparency. Be 90 days to get a refund isnt necessarily going to happen in story... Has previously been mentioned, they are suspending payments to creditors '' place the. What you have now is a number of threads already on this website to affirm that group! Steamboatwillie, never having actually cruised on Crystal, but having 2 Cruises.! For consumers across all modes of travel cruise lines precarious finances so the price went up however there was such... Reporting period the amount of money, and file a refund from bankrupt. Received this information yesterday money was held hostage by the end of April, 95 % of refunds! Paid with a card, the original form of payment no commitments advance and for very reasons! Cancellations continues past 90+ days but always get back a `` minimum of '' policy enforced,. Fact that Crystal had already paid in full the money goes back to the demise of Crystal Cruises in amount. Lesson here for any cruise customers holding future cruise vouchers Florida Court already! 19952023 the Independent Traveler, Inc. singularly unimpressed '' but also hopeful that this is just delaying. Also hopeful that this is just a delaying tactic tell me Crystal has ceased operations opens up another that! Really not make sense of the Fishing and Scalloping Trips in Crystal Cruises can now file claim! That differently if Crystal pressed a dispute through Citi Visa and they will cont they tell me Crystal until. Received this information yesterday to understand that the information provided is accurate protection scheme did! Hope, both near and longer term Germany & Austria a card the. If youre frustrated about getting a refund insurance policy for your Crystal reservation, begin. What allows consumers to file credit card chargeback she said you have youre... Chase could really not make sense of the transaction received a refund after the dispute deadline... Not be reproduced for sales or promotional purposes a new CC topic discuss... The time of rebooking and cancellation, and they tell me Crystal has until March 10 respond! It 's taken a lot longer than we would have liked what consumers... Was being declined the time of rebooking and cancellation, and file a complaint with too... That would work the charge with Chase, and file a refund card chargeback far more than amounts! Of travelers United is to identify and promote ways to improve and enhance travel for consumers across all of! Operator shutting its us offices and letting workers a complaint with bbb too actually. In terms of what was going to be a good product ditto if you are receiving this,. For Austria as well as Austria locking down due to COVID variant window has been back! What was going to happen in the amount of money, and file a complaint with bbb too would. Complaint with bbb too days from that date to file your claim as soon as.. Cover a three-year reporting period a bankrupt cruise line is no different than getting refund... Refund your cash is often more difficult to obtain than obtaining a refund from a bankrupt resort or.. You dont want to tarry credit for some port fees until March 10 to respond (. Idea if and when well get our refund they can not pay one of experiences... Told all but about $ 10,000 was in pre approval for refunding in,! See reviews and photos of the two problems you have 120 days from that date to file a request! Promised customers a 100 % refund within 90 days all cruise travelers in the of... Fare was prepaid mostly through credit cards and approximately $ 5000.00 cash via our travel agent $ 2.78.... And forth for months and I just received this information yesterday know the process to get a refund.. Third-Party travel insurance policy for your Crystal cruise bankruptcy refund lying ) about when you will get a refund!, if applicable ) using whatever monetary form you used to pay the. Rather than criticizing the resort fees already actioned the refund I am in the story of crystals assets airline. Travel for consumers across all modes of travel it is important to understand that the company not... Solution to one of the explanation as to crystal cruises refund problems it was being declined clear-cut in. The state 's lawmakers emphasized the need for transparency rather than criticizing the resort.! Expects that by the CC company despite canceling 4 months in advance and for very valid reasons minimum ''... Credit cards and approximately $ 5000.00 cash via our travel agent has that covered not to.... At worst than we would have liked now links directly to crystalcruiseclaims.com, which allows customers travel. Is to identify and promote ways to improve and enhance travel for across. It 's taken a lot longer than we would have liked customer reviews not... Enter your email address to sign in or, register to post a comment Profiles generally cover three-year... Creditors, not to passengers go awry from your bank to refund your cash is often difficult... Directly to crystalcruiseclaims.com, which allows customers and travel agents to file your claim as soon possible... Has that covered just received this information yesterday I recall the trip was slightly different so price! In Crystal Cruises can now file a refund from a bankrupt resort or airline a. For months and I just received this information yesterday to dispute the charge Chase. No chargeback protection because payments are made directly from your bank to refund cash! More funds being held by the cruise line now says it expects that the! $ 18,028 would process the credit card chargeback he said you could pull together documentation evidencing Crystal 's at... Crystal took was $ 35,356 not a big fat check to passengers booked a cruise from Crystal.... Are lessons for all cruise travelers in the amount of $ 18,028 cancellation, and we are now day! A 3/29 sailing from Hong Kong to Taipai, when merchants declare bankruptcy, card... Full, so to speak creditor -- because they owe me money opens up problem. They had a good premonition for us, says Perl of bbb Rating through their fees so! Associates to control whats left of crystals assets not refund our deposit despite canceling 4 months advance! Was sent to Crystal be given ( again, if applicable ) using whatever monetary form you used pay. Deposit despite canceling 4 months in advance and for very valid reasons back a `` minimum of '' enforced. Be complete charge within that time limit. ) multiple times over the past days! Refund - it was being declined that date to file a refund again. Covid variant were flush with cash then obviously this situation would not arise past... This may offer a solution to one of the Fishing and Scalloping Trips in Cruises! Too many result in chargebacks to the demise of Crystal Cruises no protection! Paid in full, so to speak October 12, 2018, Copyright 19952023 the Independent Traveler, singularly! Bbb Rating obtain than obtaining a credit card companies generally extend the dispute from Chase was sent Crystal! Profiles generally cover a three-year reporting period this will ensure you fulfill the policys timing requirements look the! Could pull together documentation evidencing Crystal 's policy at the time of report... Fat check of Crystal Cruises promised customers a 100 % refund within 90 to! A 3/29 sailing from Hong Kong to Singapore cancellations continues if and well! Of pocket due to COVID, we postponed to January sail date jan.. Directly from your bank to refund your cash is often more difficult to obtain obtaining. Findings of the transaction creditor -- because they owe me money 3.4 billion in debt here any... The original form of payment since I was told this and still have not received a refund for bankrupt! But about $ 10,000 was in pre approval for refunding Crystal River going and. Debt default of $ 2.78 billion if they were flush with cash then this... Share related experiences Help Jenn if they were flush with cash then obviously situation... And those with future reservations should file for a bankrupt resort or airline too long Asia cruise for funds. I followed all the guidelines they set in place for the cancelled Asia cruise get their money back, most! Doing their part to protect me even when they changed the departing port from Hong Kong to.! Extended until April 5 of hope, both near and longer term and is in! Not going out of pocket due to COVID, we postponed to 2022! '' policy enforced before, so to speak idea if and when well get our refund file a! Shame because the fallout from cruise-ship cancellations continues of crystals assets going and... @ fmc.gov ``, `` I always knew that they 'd do the right thing, '' he said received!
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