This will show the ticket type, price of your ticket and when your ticket will be available to collect. 5. This booklet tells you about the options for adults aged 19 and over. The pass is valid until midnight on the date shown on the front of the card. Each refund is calculated on the percentage of the ticket used in line with the relevant Solo Ticket prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website.10.3 Solo Adult and Young Person 4 Weekly Tickets that are available on the Merseytravel Smartcard only and Solo Adult Annual Tickets sold as paper tickets shall be refundable where:10.3.1 evidence of the purchase is provided in the form of a valid receipt or confirmation email as proof of purchase;10.3.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. How do I buy my first Smart Solo Term Time Ticket? 1. All stations sell weekly and monthly tickets, but only some sell annual and term time tickets. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. The Fair Processing Notice in respect of the scheme details how your data is handled and can be found using the link below, https://www.merseytravel.gov.uk/about/fair-processing-notices/, Merseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. The Over 60s Travel Pass is valid on local buses within the Merseyside boundary, on the Merseyrail network (City, Wirral and Northern lines within Merseyside and as far as Chester, Ellesmere Port and Ormskirk) and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises). Refunds will be made by BACs payment, direct to your nominated bank account. You can just get the Arriva #89 all the way there from Liverpool airport. This clause 9 also applies to accidental destruction of a Trio Ticket. Third Party RightsThis Agreement is between you and Merseytravel. Ticket Terms and Conditions | Merseytravel Don't show this to me again Travel Updates Bus Rail Tunnels Ferry Active Travel Timetables Tickets & Pricing Contact Us Search Railpass Terms and. We advise you to register your card online so that we have a record if you lose it. Please make sure that you have a valid ticket for the day and area of travel loaded on to your MetroCard or Walrus. (b) Merseytravel may at any time make more significant changes to the Fast Tag, Account, Toll Barrier and these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund from your Account (if applicable). Your weekly update, keeping you in touch with planned changes to Merseyside's public transport and tunnels. Your card will be hotlisted and to apply for a replacement card visit your nearestMerseytravel Centre. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Reference in these Terms to the Merseytravel Smartcard is a collective term and shall mean either a Metrocard or Walrus card on which your Solo Ticket has been added or is to be added to. Nothing in these Terms will affect these legal rights. You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tflow @liverpoolcityregion-ca.gov.uk, (a) You may contact us at any time to end the contract with us for the T-FLOW scheme and to close your Account, but in some circumstances we may charge you certain sums for doing so, as described below. No trains are running from the station. How do I get a receipt for proof of purchase? For example, you could travel from Liverpool to Ormskirk either by an all zones Railpass (rail only) or a Trio or Solo ticket for area C and a Railpass for zone F. Merseytravel tickets are available for these areas and zones There is a 1 activation charge when you buy your new MetroCard. In the unlikely event that your card doesnt read but you believe that it is valid please visit a Merseytravel Centre. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. 14. What is a MetroCard and is it different to a Walrus card? If you change your vehicle, or it is stolen, or you wish to declare the vehicle as SORN you may report this online via the Mersey Tunnels website www.merseytunnels.co.uk or by phoning our Customer Services team on 0151 330 1004 or by email to tflow@liverpoolcityregion-ca.gov.uk The User/VRN will be blocked to prevent unauthorised usage. Please visit a Merseytravel Centre where a member of staff will check and, if your card is found to be faulty, replace your card for free. It is important that the tag is activated prior to initial use or it will fail to operate. You may continue to use a Solo Young Person Term Time Ticket until the end of the academic year in which you are 19 years old. (e) It is the Users responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. If you find that your journey will take you outside your chosen tickets zone or area, simply pay the normal fare for the extra part of your journey before the journey begins. 17. 3.3 If your journey crosses the Merseyside boundary to Cheshire, Halton, Greater Manchester or Lancashire, that part of your journey is not covered by the SoloTicketand you will be subject to additional fares from the point you leave Merseyside to yourfinal destination. I applied for my Solo Term Time Ticket online, when will I receive it? only. Any use of the Solo Ticket by anyone other than the Ticketholder shall constitute a misuse of the Solo Ticket and is subject to any sanctions referred to in clause 8 below. Misuse may lead to prosecution. Please make sure that you read the Terms and Conditions below before buying and using your Solo Term Time Ticket. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary.. To check who you should makeyour cheque payable to, ring Merseytravel Hub Support on 0151 236 6056.Note 1: All stations sell weekly and monthly tickets, but only some sell annual and term time tickets. Railpass Application Form 23. 8.4 In serious or repeat cases of Railpass misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. 2. Your ticket will be checked and the refund calculated. Keep your receipt or email confirmation as proof of purchase. , writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. DefenitionsAccount Holder means the holder of the Fast Tag Account. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our website. This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel. 7.2 You can purchase Solo Adult Bundles, Solo Weekly Tickets and Solo 4-Weekly Tickets on the Metro-Smart website (. ) Payment(a) The Account Holder can make payments to their account by Direct Debit or online top-up via the Mersey Tunnels website or by setting up a monthly Direct Debit for additional journeys in addition to the concessionary journeys. Renewing your Trio Ticket10.1 Trio Tickets can be renewed at any Merseytravel Centre or Merseyrail station. 10.5 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Railpass. 7.4 You can purchase Solo Adult Annual Tickets from any Merseytravel Centre. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable skill and care, but we are not responsible for any loss or damage that is not foreseeable. (d) It is the Account Holders responsibility to register the correct VRN on the Account and notify Merseytravel immediately if they sell that vehicle or it is stolen. Using your Solo Ticket5.1 Each time you board and alight a bus, it counts as a separate journey. Solo tickets are valid across Merseyside. Just pay for your ticket with cash or contactless payment from a Merseytravel Centre or buy it online. (i) Any images of the Fast Tag we may provide are for illustrative purposes only. (g) The User shall ensure that the Fast Tag is not used fraudulently or illegally, or for any fraudulent or illegal purposes. (d) If a request is made by Merseytravel to return the Fast Tag or you wish to leave the scheme and the Fast Tag is not returned within 28 days, Merseytravel reserves the right to retain a reasonable charge to cover the cost of the Fast Tag until it is returned to us. 10. Merseytravel. Bus operators may also have their own ticket which is more suitable for you check their websites for details. (iii) if you agreed to this in your Application, to give you information about other products and services we may provide, but you may stop this at any time by contacting us. You must first use your ticket within 28 days from the date you buy it. Renew it online or at a Merseytravel Centre a few days before term starts. All stations sell weekly and monthly tickets, but only some sell annual and term time tickets. Complete a ticket surrender form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest Merseytravel Centre. We are sorry for any inconvenience caused. 3. Merseytravel's Tickets for Young People Aged 5; Merseytravel - Spendpro - 2018 Period 04 - Formatted; IPEMU) Proof of Concept Full Business Case Merseytravel Rolling Stock Programme; Merseyside Integrated Transport Authority (MITA) Transport Background Paper Wirral Council Local Plan 21 January 2020; METRO MERSEYRAIL EMU Merseytravel, Liverpool . 4.1.4 a year (Railpass Adult Annual Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard and will be valid from the date specified at purchase. 4.4 The Apprentice travel discount card is available from the point of purchase for 12 months, or until completion of the apprenticeship, whichever comes first. Monday to Friday before 8pm during term times only. Within these areas the My Ticket is valid on local bus services of participating operators. Data ProtectionMerseytravel is committed to processing your personal information in a clear and transparent manner. We are unable to offer refunds or change your Saveaway Ticket dates after it has been purchased. By purchasing and using a Saveaway Ticket you accept these Terms. For information on Trio Ticket availability at your nearest Rail station or Merseytravel Centre, please call the number referred to in clause 2.2 above. For other areas, check local terms and conditions. Don't let them take you for a ride. Liability(a) Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. 13. . We will let you know at least 14 days in advance of our stopping the services and will refund any sums you have paid into your Account. We are sorry for any inconvenience caused. You will need to pay 1 for a new card. (c) You will not have to pay for Merseytravel to repair or fix a defect with the Account or Fast Tag under this clause, unless arising from a breach of the clauses of this Agreement on the part of the Account Holder or User(s) or a failure to fit the Fast Tag correctly in accordance with Clause 2(j). 8.6 Photographs and photocopies of a Railpass, payment receipts or email confirmations of your purchase without the Railpass shall not constitute a valid ticket for travel. Unfortunately, we cannot refund a daily or weekly Solo ticket if it has already been activated. 15. This clause 9 also applies to accidental destruction of a My Ticket. 4.5.2 four weeks (Solo Apprentice 4 Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it. By purchasing and using a My Ticket you accept these Terms. I bought my Solo Term Time Ticket online and it looks like my payment has been taken twice, how can I get a refund? We calculate a refund based on the value of the remaining time left on your ticket and deduct an administration charge. Each of the paragraphs within this agreement operates separately. You will need to have your card checked to ensure there isnt a problem with it. If you are unable to apply online, you can of course visit a. across the region and buy it over the counter. (l) On the first day of April each year your T-FLOW Account will automatically be credited with the correct number of free journeys to which you are entitled, on the last day of March each year any remaining balance of journeys will be removed from your Account and the correct allocation added. A charge will be made for each that that is blocked to prevent unauthorised usage this change may be refunded on recovery of the tag. The MetroSmart website allows you to buy a range of Solo or Merseyrail-Only tickets online. (n) The Concessionary Fast Tag is not valid for vehicles being used for conveyance of passengers or goods for hire or reward. Can I see details of journeys that I have made? If you already have a Walrus card you will be able to continue to use it and benefit from the online features of the MetroSmart website until your card expires, at which point it will be replaced with a new MetroCard. Add the number of zones together (if you travel through two or more zones in one area, this counts as one area). Liverpool Lime Street is currently closed to the public due to a security threat. Merseytravel Saveaway Ticket Terms and Conditions of Use. Three or Five Day BundleUse it any time on any day it doesnt have to be consecutive days. 7.5 Photographs and photocopies of a My Ticket or payment receipts without the My Ticket shall not constitute a valid ticket for travel. What is a MetroCard and is it different to a Walrus card? Merseytravel's Obligations(a) Merseytravel will create an Account and issue the Fast Tag within 5 days of accepting your Application. A few days before term starts but you cannot use it before the beginning of term. There may be occasions that we have to suspend your Account; deal with technical problems or make minor technical changes, update the product to reflect changes in relevant laws and regulatory requirements, renew your concession or register a new vehicle VRN to the Account. (b) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag which is the responsibility of the User. Walrus cards will disappear from circulation over time. For example, you could travel from Liverpool to Ormskirk either by an all zones Railpass (rail only) or a Trio ticket for area C and a Railpass for Zone F. A Merseyrail Only Railpass Term Time Ticket can only be used on the Wirral and Northern lines (not the City line). I have looked at the Solo Term Time Ticket and the dates don't meet my requirements - what should I do? ,quotingyour order reference number and our team will investigate. Any use of the Solo Ticket by anyone other than the Ticketholder shall constitute a misuse of the Solo Ticket and is subject to any sanctions referred to in clause 8 below. Merseytravel shall not be liable for failure to perform its obligations under this agreement if such failure results from circumstances beyond Merseytravels reasonable control. An Adult Term Time Ticket Application will need to be stamped by your school, college, university or training provider to confirm that you are in full time education, training or work-based learning. Solo Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. Under 5s travel free in Merseyside. 8. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. Use the Merseytravel Journey Planner: Railpass tickets are valid on trains in your chosen zones or areas across Merseyside and as far as Chester, Ellesmere Port and Ormskirk. Account Holders are not eligible to apply for or use the Resident Concession for business purposes. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. 14. 7.3 We may withdraw your Trio Ticket, including refusing to accept the continued use of such Trio Ticket where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. Saveaways are one-day tickets for off peak-travel. 1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Railpass issued by Merseytravel (we or us) when using rail services in and around Merseyside. Misuse8.1 Merseytravel Smartcards, Apprentice Travelcards and paper Solo Tickets remain the property of Merseytravel at all times. MetroSmart allows you to register your Merseytravel smartcard, check your tickets and card expiry dates and to buy a range of smart tickets online. Acceptance of your proof of age is at the sole discretion of us, the retailer or the bus operator. 10.4 Any Solo Tickets loaded on to Merseytravel Smartcards or Apprentice Travelcards (as applicable) shall be refundable where: 10.4.1 the request for a refund is made within 3 months of the date that the Solo Ticket ispurchased; 10.4.2 the ticket has not been partiallyused; 10.4.3 a valid receipt or confirmation email as proof of purchase isprovided; 10.4.4 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. Your ticket will be checked and the refund calculated. 6. Please emailsmart@merseytravel.gov.ukwith the followingdetails:-. Complete aticket surrender (PDF, 36.0KB)form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearestMerseytravel Centre. 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