Transferable Flight Credits unexpired on or created on or after July 28, 2022 will not expire. No flights for our family until Dec 24th. I was so hurt that I spent my holiday by myself and away from my family. Southwest Airlines Universal Air Travel Plan. Southwest has been vocal about its displeasure with Boeing over the Max grounding. Required fields are marked *. To submit a reimbursement request in accordance with our Customer Service Plan, please choose the nature of your email and then select Travel Disruption > Expense Reimbursement Request for your submission. Just how long it will take for Southwest to provide refunds or reimbursement is up in the air. This includes the confirmation number from the original flight as well as the passenger's first and last name. What? Go to Southwest.com and sign up to be a Member of our Rapid Rewards program. font-style: normal; html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { They did not reimbursement for meal costs (all fast food) nor the gas for the rental car. By P.J. div.footer div.flex-placement a:hover { Earn up to 10,000 points per night on hotel stays. I hope it is true because i have had companion pass for the last 4 years. Promotional Companion Pass valid through 2/28/2024. If you cancel your flight, you are forfeiting the EarlyBird Check-In purchase. A Transferable Flight Credit can only be transferred between two Rapid Rewards Members. width: 273px; Check Travel Funds | Southwest Airlines Check Travel Funds Flight Credit Southwest LUV Voucher Check Southwest gift card balance * Required First Name * Last Name * Confirmation # * Check funds Travel Funds How can we help you? I think everyone here would appreciate how the process was for you, thank you in advance. Indicates external site which may or may not meet accessibility guidelines, 2023 I don't know where you shop for eggs, but the stores I buy from offer an exchange if not a refund. } Timing is a big question, too. They are not reimbursing for reasonable meals (McDonalds, Dominos, etc.) 4First and second checked bags. External site which may or may not meet accessibility guidelines. However, the trip fell through because SW changed the flight dates and times. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. I havent even received the credit for the cancelled flights. left: 277px !important; For a handicapped passenger in a wheelchair this snafu by SW was a nightmare. I've incurred additional expenses (e.g., hotel accommodations, other airline tickets, rental car, food, etc.) font-weight: bold; I havent received any automated response or anything! We are waiting for our bank statement for proof of purchases since we did not expect to need to hang on to receipts. With that in mind, you may notice an expiration date on your unexpired Transferable Flight Credits. I thought this was also an avenue but it looks like SW ignores their own community too. border: 0; Good luck with coughing up $100 or more. @mjyorkWe're sincerely sorry for the frustration. (opens popup). .swa-footer--copyright-text, .footer-copyright--text { File a complaint against Southwest directly with the DOT. Special Offers. External site which may or may not meet accessibility guidelines. Southwest Extends 2022 Companion Pass & Status. Didn't Get What You Expected from Southwest? Please help. Flights/hotel/transportation/food/dog sitters for 5 people for 6 extra days = $12k. A 523 error means that Cloudflare could not reach your host web server. } width: 273px; Other cancellation and refund considerations and expense reimbursements. left: 277px !important; My kids missed Christmas. } Limited-time offer. position: absolute; left: 277px !important; The plane was pushed back from the airport and safety rules was explained. Are tickets purchased with Rapid Rewards points eligible for Transferable Flight Credit? I need my money back, they cannot get away with this. Indicates external site which may or may not meet accessibility guidelines. } Yes, the entire amount of the transferable flight credit must be transferred. Opens new window. I had planned to go on a trip with friends from RDU to BNA on 4/16/2020. Offer ends 3/13/2023. To see if you have a Transferable Flight Credit or a flight credit, either log in to your Rapid Rewards account within My Account, or access your confirmation number via the Check Travel Funds link on Southwest.com. Book. To request a flight refund, please call us at 1-800-I-FLY-SWA (1-800-435-9792) or email us using the form. bottom: 200px; CEO Bob Jordan told Good Morning America last week that the airline will go above and beyond to cover those costs. Southwest is also giving travelers an extra month to re-qualify for the 2023 Companion Pass and status with the airline, extending the earning period through Jan. 31. Which fares include the Transferable Flight Credit benefit? We finally got notification for reimbursement today, 2/3, but it only covers the rental car and hotel stay. Related: How to reprice a flight when the fare decreases. @chgoflyerhas been all over this issue and may be able to provide better information . See more benefits of being a Rapid Rewards Member. height: 6px; So basically Southwest could cancel or change your next flight that you booked with travel funds in order for the expiration date to change to a sooner time. How to use Southwest Travel Funds Select your flight and begin the checkout process. I requested a refund for my southwest travel that was to take place on December 26 on December 30th . left: 277px !important; So every time you fly, your friend can too. } Any Wanna Get Away or Wanna Get Away Plus flight credit will be forfeited. Still, for many passengers stranded at airports, many have had to extend hotel stays, buy flights on other airlines, or rent a car to get back home all added expenses. Can I receive a reimbursement? There is information in the previous heading. We think this is code for yet another DELAY! Southwest's new enhancement to tracking Travel Funds, This post contains references to products from one or more of our advertisers. Already a subscriber? For travel booked with Rapid Rewards points, If canceled, points will be returned to the Rapid Rewards account holder who booked the ticket. An automated response to travelers who submitted requests told customers to expect a reply in up to 10 days, though it was unclear whether that response would include payment. The Details of the Southwest Travel Funds NOT Expiring. ORLANDO, Fla. - Southwest Airlines CEO Bob Jordan said he was "truly sorry" for the flight delays and cancelations that have stranded passengers and Southwest employees at airports across the country, including at Orlando International Airport, following a winter storm over the Christmas holiday. Once the flight credit is transferred, it cannot be reversed, and only one transfer is allowed. There is information in the previous heading. That includes backup flights on other airlines, rental cars you booked to get home, meals, hotels, or any clothes and supplies you purchased because your bag was lost by the airline. Privacy Policy. Will the airline go above and beyond as they've promised? You can choose whether the taxes and fees will be refunded as a method-of-payment refund or a flight credit to be used toward a future flight. } Can I use travel funds to upgrade? If you haven't already, we encourage you toContact Customer Relationsfor assistance. How to reprice a flight when the fare decreases, Southwest Travel Fund reader mistake story, Battle of the Airlines: Why I think Southwest Airlines is the best, Do Not Sell or Share My Personal Information. Do Not Sell/Share My Personal Information. Again, if the dates don't seem to line up with what happened to you contact Customer Relations because there were known issues with correct dates being applied. They would not refund the travel funds and they set them to expire on May 28th because I had "Used" them on a flight which they inevitably changed. Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Information constitutes acceptance of our Terms and Conditions. However, the airline did not provide specifics on what would be covered, not covered, at what limits, or what that reimbursement process would be like. left: 482px !important; Cloudflare Ray ID: 7a1729261ecde180 This has been great in theory, but travelers were confused about how to find their Travel Fund numbers when they went to redeem their vouchers. right: 185px !important; If cancellation took place between March 1, 2020 and September 7, 2020 you qualify for the extension so you can contact Customer Relations and ask about that. I have written them yet AGAIN as this is not acceptable. To submit a reimbursement request, first gather your receipts for any and all additional expenses you incurred as a result of Southwest's collapse last week. Look Up Travel Funds. Can the Transferable Flight Credit be split among multiple people? Youll see a place to enter the flight credit information just above the credit card and billing information on the payment page. mechanical problems, aircraft swap) that resulted in an overnight stay away from home, we will consider reasonable requests for reimbursement of meals, hotel stays, and ground transportation to/from the hotel. So here I am trying to talk within the community to get some assistance. The most common cause is that your DNS settings are incorrect. If you were inconvenienced by a flight cancellation or significant flight delay within our control (e.g. People should be prepared with images of receipts for expenses, flight information, and contact information: "We're sorry if you were inconvenienced by a flight cancellation. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. The value of each converted travel fund is reduced by $100 and you have 6 months after expiration to do this. Not anymore! You have to know whats happening with clients, competitors, practice areas, and industries. I received an email today with a refund amount, which over $1,041.37 less than submitted. You can go online and print your bank statements. left: 467px !important; Check in. Does a Transferable Flight Credit expire? Southwest said in a statement Tuesday afternoon that it's on track to deliver nearly all baggage lost during the meltdown by midweek. Still have questions? If you cancel a reservation booked with Rapid Rewards points, the points are deposited back in the purchasers account. No problem right? text-decoration: underline !important; To request a flight refund,. Special Offers. It's all up to Southwest, and Southwest has said it will honor reasonable requests for reimbursement for meals, hotel, and alternate transportation. But what's considered reasonable is left to the airline to decide. I hate to lose this money when the flight was cancelled in the end. When you go to pay for your flight, you'll still have to manually enter your Travel Fund information. 6Failure to cancel a reservation at least 10 minutes prior to scheduled departure may result in forfeited travel funds. . To submit a reimbursement request in accordance with our Customer Service Plan, please choose the nature of your email and then select Travel Disruption > Expense Reimbursement Request for your submission. How do I dispute the refund amount? Click to reveal #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { Do Not Sell/Share My Personal Information. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: ; } Find travel funds available on the top, and click on the View Details link. 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