You can sort and/or filter them by time of year, review score, and more. The carpets are dirty and need a good cleaning. Cocktail hour, Guests are required to show a photo ID and credit card at check-in. They're also applicable regardless of the comment's tone. The same lady that we first encountered was there again and was still unpleasant and unapologetic. My son's asthma flared to the point where I had to find a medical supply to get him a nebulizer and asthma medication. In fairness to the hotel and its staff, this situation was handled well. She then assigned us a new room. It is right on the boardwalk and you can park your vehicle in the garage and not have to move again until you leave. Reviews are most valuable when they are original and unbiased. It was yet another bedbug. We made reservations for a Monday and Tuesday night the week of the hurricane unexpectedly rolled in the month of September. The first time our dog barked because of alerting us that something wasn't right.she's very protective! There were bugs in the other bed too. Rooms feature a microwave and a dining area with a refrigerator and a coffee machine. To edit a review youve already submitted, contact our Customer Service team. 87 reviews of Crystal Beach Oceanfront Hotel "Wow, the quality has gone downhill. But overall we enjoyed ourselfs and will probably return in the future. Bed Bugs. (20 minutes). Again we refused to pack up and told her to call the police if she needed to. Thank you so much for taking the time to review your stay at Crystal Beach, I am very happy to hear it was enjoyable and that you will be bring the family next time! The room was large, with microwave and refridge. I was initially very pleased with the Crystal Beach Hotel in Ocean City. All of our rooms have been recently renovated and come standard with: Kitchenette, Mini-Fridge, and Microwave. Bed bugs "hitchhike" on luggage, clothing and all kinds of stuff. A private bathroom comes with a bath or shower. Room types may vary. Date: July 27, 2008 Reviewer: TripAdvisor member, Lower Burrell, PA Stayed on the 4th floor (non-smoking floor), ocean front w/balcony. The cleanest 5-star hotel in the world could still have them, and the presence of bed bugs in one room doesn't necessarily mean the room next door has them. Please see our partners for more details. Crystal Beach Hotel takes special requests add in the next step! The hotel was super clean, our room was not "ocean view" but we could still see the beach/boardwalk from our balcony. She followed him back to our room and told me the same thing. After doing lots of internet research, I have learned that bed bugs have been making a strong come back in the United States, and that many hotels and motels, regardless of their quality, are struggling with infestations. Most of the pool was in the shade by 3pm so it got a little chilly. Posts are solely the responsibility of their respective authors. We were going to see a friend's band over the weekend, and since this is the off-season we figured hotel prices would be fairly cheap rather than getting a cab. Extras include a desk. Plenty of places to eat and everything is within walking distance. Lunch, She then assigned us a new room. Would stay their again. Overview of Crystal Beach Hotel. Beautiful location. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. YUCK! It ruined our next day since I was up until 5:30 am on Tuesd. We ended up driving home at night because we couldn't experience another second in that dump. We checked all of our belongings and moved everything into our new room. Review tags are currently only available for English language reviews. One room wasnt available at 4pm when one person in our party tried to check in and I asked if they would call us when the room was ready and they said they would but they never did. We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). 2.5 star property. The card has yet to be reimbursed). Big bathroom. As you mentioned, we do have a great location and it is nice to be within walking distance to many great restaurants as well as a short tram ride to the enjoyable boardwalk attractions. Overall, it wasn't too bad except for the bedbugs and some of the service. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Bathroom was large and clean. Ask inspectorgadget_og about Crystal Beach Oceanfront Hotel. We checked all of our belongings and moved everything into our new room. Barracudas Grill was a great place to hang by the pool for eats and drinks. Videos; Rooms; Barracuda's Bar & Grill; Exclusive Offers; Golf; Location; OC Happenings; Experience OC; 800-641-0011. We shared the Barracuda Como great value for the money. Crystal Beach Hotel, Ocean City MD (United States) - Deals & Reviews. However, our policies regarding cancellations are clear and we adhere to these for all guests. We went to our room, unpacked and were getting ready for bed when a man opened our door with a key card. ay 8/25 putting loads of clothes in a dryer. Crystal Beach Oceanfront Hotel 25th St. & The Boardwalk Ocean City, Maryland 21842. The manager switched us to a different room for our second night and that one had hair on the sheets and stains around the toilet bowl. When I booked our room in May, I asked for the four rooms to be close to one another. Again, all of this exceeded what we had in mind and it was nice to sleep on comfortable beds in a clean and hospitable room. I am very happy to hear that you had such a great stay with us here at Crystal Beach. Report inappropriate content forsynthia NJ 5 posts 4. Eve gave me room keys for room 519. reason I keep coming back is the top floor, ocean facing. Thank you again and we hope to see you soon! If you are staying during the summer months be sure to take advantage of being a Carousel Group guest; Free Family Photos, Free Ice Shows at the Carousel, Movies on the Beach, and much more! Photos are clearly as you see on website. Customer service/satisfaction is not a priority at this hotel. This hotel is clean and located right on the beach. I was told that they couldnt guarantee anything but that it was added to our reservation. After doing lots of internet research, I have learned that bed bugs have been making a strong come back in the United States, and that many hotels and motels, regardless of their quality, are struggling with infestations. We brought it up to the front desk and asked for a new room. 0.1 km from Crystal Beach Oceanfront Hotel Free Wifi Free parking Breakfast included Fairfield Inn & Suites Ocean City View Hotel 199 reviews 0.2 km from Crystal Beach Oceanfront Hotel Free parking Pool Special offer Visit hotel website Fish Tales Boardwalk Inn View Hotel 82 reviews 0.2 km from Crystal Beach Oceanfront Hotel Free Wifi Free parking All you can do is check for them on arrival. Along with a restaurant, there's a snack bar/deli on site. Searching Availabilty. Top room amenities include a kitchenette, air conditioning, and a flat screen TV. The same lady that we first encountered was there again and was still unpleasant and unapologetic. We deeply apologize for these grievous misstep in our performance. The room was large, with microwave and refridge. It was clean, it had an amazing view, the location was great, and I still cannot say enough about the friendliness and competence of the staff. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. The hotel is at the north end of the boardwalk, so it was quieter than down by the more commercial section. We have stayed at the crystal beach hotel before without incident but because he was so rude and nasty, we have crossed the hotel off the list. Inn on the Ocean Bed & Breakfast 1001 Atlantic Avenue, . We were fully refunded (at least, we were told. The balcony had two chairs, with room for more.The front desk staff and housekeeping were courteous and helpful.Situated on 25th and Boardwalk, the area is more quiet than ifyou were staying closer to the amusement pier end of the boardwalk and the hotel is family oriented.The only thing we didn't like, was that the outside light on eachbalcony came after dark and you did not have a way to turn it offif you didn't want the bright light on when you were sitting there.Overall, it is a very nice hotel and I would reccomend anyone to stay here. We could see ocean and the bay, sunset took my breathe away. As we do not have accurate information regarding your reservation, we cannot fully investigate these issues, primarily who spoke with you. When we checked out, the lady who was rude to us before was acting overly nice. At 11 PM on Monday 8/24/20 my 83-year-old mother, brother, and I were getting ready for bed when my brother noticed that he had bites on him so he checked the bed and there were bedbugs. The most helpful contributions are detailed and help others make better decisions. Thanks! Staff was pleasant. It was exactly what I had expected after reading everyone's reviews. The staff speaks multiple languages, including English and Spanish. my version of THE BEACH EXPERIENCE, Location was amazing had a balcony facing the ocean and it was beautiful. See more questions & answers about this hotel from the Tripadvisor community. All in all this motel was a poor rating and will never stay there again. We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. This one appeared to be either a 5th stage or adult bedbug. Tripadvisor performs checks on reviews. Our new room seemedWe arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. Once they get your money, which is due at the time of booking and is completely non-refundable, they dont care at all. The location really met our needs as it wasn't as noisy and busy as closer to the pier and the commercial part of the boardwalk. Crystal Beach Hotel is a no-frills hotel that families and couples return to for its friendly atmosphere and convenient location. Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Barracuda's Bar & Grill, and direct access to the beach! Our view from the balcony on the 5th floor was amazing. 30% cheaper Flagship Oceanfront 6.7 Good (588 reviews) 0.01 mi Outdoor pool, Indoor pool, beachfront $62+. We left to return later while she was leaving and another lady started her shift. more. We come to Ocean City every other year an stay here. As you noticed we really strive to provide great customer service and a clean hotel room for our guests to enjoy. Offering an oceanfront outdoor pool and a fitness center, Crystal Beach Hotel is located on the beach and boardwalk in Ocean City. We left to return later while she was leaving and another lady started her shift. We were fully refunded (at least, we were told. I was initially very pleased with the Crystal Beach Hotel in Ocean City. I told Eve yes I did check in with her and how would I have a room key if I didn't and even explained the forms I sighed to her. Malia, we regret to hear of the issues you experienced. Loved the jetted tub. Our first night was fine without any complications. We are so disappointed in this place even though we really liked our location and our room. We won't be back. Summer Beach Condominium #3 35TH St Ocean City MD 21842. . The room was clean and the hotel was great. Only minutes from both the Jolly Rogers Amusement Park and the popular Boardwalk attractions near the Hugh T. Cropper Inlet, the Crystal Beach is a prime family-friendly hotel. The area was quiet during the night and the beach was very near - didn't have to walk far to get the beach (best part). Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. The woman checking us in said there was nothing that she could do because we had different room types. What are some restaurants close to Crystal Beach Oceanfront Hotel? Bays Sails Inn 102 60th St Ocean City, MD. Comfort Suites Ocean City 12718 Ocean Gtwy Ocean City, MD. Max: 6 persons. For the money we paid, this hotel was not worth it. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. Get the travel advice you need. Beach Walk Hotel 2 10th St Ocean City, MD. The private bathrooms have a spa bathtub. We had a certified service animal with us still in training. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. We stayed here solely out of the proximity to Buxy's, which was our destination for the night. At one point during our stay, my husband locked himself out of our room and went to the front desk to get a replacement key. All Covid-19 guidelines and safety protocols are in place. Kasa Ocean City Beach: Nice View - See 381 traveller reviews, 257 candid photos, and great deals for Kasa Ocean City Beach at Tripadvisor. Overall, it wasn't too bad except for the bedbugs and some of the service. Error: Very quiet Staff was very helpful. Our entire stay was under 48 hours. What an awful way to start a weekend away. Tripadvisor performs checks on reviews. We checked all of our belongings and moved everything into our new room. Each review score is between 1 and 10. Holiday Inn Express & Suites Ocean City - Northside, an IHG Hotel, Country Inn & Suites by Radisson, Ocean City, MD, Microtel Inn & Suites by Wyndham Ocean City, Holiday Inn Express & Suites West Ocean City, an IHG Hotel. Thanks again for being our guest! Rooms are bigger then most around. Yes, guests have access to a pool during their stay. I would definitely consider staying again. The stay was great and the staff was few, but very nice. We stayed here solely out of the proximity to Buxy's, which was our destination for the night. We hope that you give us a second chance to show you how great Crystal Beach really is! Most of the staff was very friendly The hotel was quiet. Re: Bed Bugs? It has been been recently remodeled and the beds were very comfortable. Review tags are currently only available for English language reviews. . Ideally, we'd publish every review we get, positive and negative. Thanks again, we hope to see you soon! I was initially very pleased with the Crystal Beach Hotel in Ocean City. We were content with the new room up until about midnight. Yes, we do have ocean view rooms. Booked a room facing the ocean, which had a small but nice balcony overlooking the boardwalk. Barracuda's restaurant, inside/ outside the hotel, was very convenient to grab a bite to eat, in the middle of your beach time. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. I was initially very pleased with the Crystal Beach Hotel in Ocean City. NOW. back to the families next door and down the hall. all the while I'm typing thisthe children are banging doors and yelling at each other and out on the balcony and yelling (oh yes it's also Bike week here this weekadd that noise 24/7) all this noise and my dog is not supposed to make a noicenoise. not to alert us or protect us. Our new room seemed We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. We checked all of our belongings and moved everything into our new room. Additional sorting options might be available (by type of traveler, by score, etc). Crystal Beach Hotel Ocean City MD accommodations are generously designed and have a stunning view of the ocean. Booking.com does not accept responsibility or liability for any reviews or responses. The room and everything in it seemed fine, clean, spacious when we got in. 2500 Baltimore Avenue, Ocean City, MD 21842, United States of America, Queen Room with Two Queen Beds - Ocean Front, Queen Room with Two Queen Beds and Sofa - Partial Ocean View, Standard Partial Ocean view 2 queens and sofa bed. Ocean City, MD - Crystal Beach Hotel - "Really nice! Staff was less than easy to get along with. Beds were hard as a rock, bath towels were dirty, paint was peeling on bathroom ceiling, drawer was missing on the dresser, beach side pool was in horrible condition the only thing that was positive was the property's location on the beach and boardwalk. Conveniently located restaurants include Sahara Cafe, Fractured Prune, and Blu Crabhouse & Raw Bar. The room was carpeted and tiled in kitchen and bathroom. The room and everything in it seemed fine, clean, spacious when we got in. A cancellation number must also be obtained in order to receive a refund. Prices are the average nightly price provided by our partners and may not include all taxes and fees. I would highly recommend to anyone going to the beach. The Carousel Hotel did refund our money thankfully. This is the version of our website addressed to speakers of English in the United States. And she proceeded to remind us that we needed to keep our dog quiet. The property offers free parking. When a booking is made, the entire amount of the stay is charged upon creating the reservation as a deposit. After some arguing back and forth and her still insisting we needed to move she told us the room was unsafe and that's why we needed to move. The next morning while waking up, we found a stage 2 larva bedbug. The lady at the front desk was very standoffish and rude. Bathtub. GROSS. Crystal Beach Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival. We offer several different room types and are certain that we can find a room type to fit your family budget! The partial view from my view was great ! Well, as the days went on,we constantly tried to keep our dog very quiet. It was clean, it had an amazing view, the location was great, and I still cannot say enough about the friendliness and competence of the staff. Shortly after my husband went to get ice and when he returned his room key didn't work so he went to the front desk to find out why. Thanks again for the review and we hope to see you again soon! Would def recommend. <[emailprotected]edbugregistry.com>. We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. Sign up and we'll send the best deals to you. The view was beautiful. The next morning while waking up, we found a stage 2 larva bedbug. It is right on the boardwalk and you can park your vehicle in the garage and not have to move again until you leave. Maybe the girl recognized him but I thought that was very unsafe. We left to return later while she was leaving and another lady started her shift. Please see our partners for more details. Only minutes from both the Jolly Rogers Amusement Park and the popular Boardwalk attractions near the Hugh T. Cropper Inlet, the Crystal Beach is a prime family-friendly hotel. We checked into Crystal Beach on Friday, September 23rd around 11:30pm. Located right by the pool on the 2nd floor of the Crystal Beach Hotel, enjoy the sunny day and our menu full of beach favorites! I cannot say enough of wonderful things about this hotel and staff. Taxes and fees that are shown are estimates only. Site content 2006-2019 Maciej Ceglowski Bed Bug Report for Crystal Beach Hotel, Ocean City, MD Crystal Beach Hotel 2500 N Baltimore Ave Ocean City, MD 21842 Found 3 reports: A from Baltimore on 09/09/2020 Update to 8/24/20 report of bedbugs at the Crystal Beach hotel. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. carouselresort, Manager at Crystal Beach Oceanfront Hotel, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Lock in the lowest price from these sites. No real lobby area. The lady at the front desk was very standoffish and rude. Claim your listing for free to respond to reviews, update your profile and much more. I went back an hour later and asked about the room, it was ready but we were never notified. It has been been recently remodeled and the beds were very comfortable. We stayed for 6 nights in August 2008. The kitchenette was nice, microwave, toaster and coffee pot. 6% cheaper Fairfield Inn & Suites by Marriott Ocean City 8.2 Excellent (1,008 reviews) 0.07 mi Snorkeling, Indoor pool . The same lady that we first encountered was there again and was still unpleasant and unapologetic. Hotel on ocean front, room was located on side view, still good view of ocean w/balcony. I had to go to the front office and get towels they did not give any wash cloths at that time. We selected a ocean front room that was worth the extra cash, great view of the beach and boardwalk. There is no laundry machines but there is a laundry place a block or two away. We have been here 3 years in a row. We brought it up to the front desk and asked for a new room. The card has yet to be reimbursed). I stayed here two years ago and was very pleased with the entire hotel. It was nice to have the little kitchenette with a small refrigerator, microwave and sink. Our room was clean and spacious. Thanks for a great vacation. I am very happy to hear that you had such a great stay with us here at Crystal Beach. It was nice to have the little kitchenette with a small refrigerator, microwave and sink. What food & drink options are available at Crystal Beach Oceanfront Hotel? I take great pride in hearing how wonderful your stay was! We will use this feedback to improve on the places where we have failed. Second time staying with u guys and already planning my next visit. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. It ruined what was supposed to be great stress free weekend. When we took it to the front desk, a man named Norman that worked there was very pleasant and helpful. Ocean City, MD - Crystal Beach Hotel - "Really nice! The room and everything in it seemed fine, clean, spacious when we got in. A/C could be upgraded, freezes one side of room, other side where the table and chairs are, is quite warmweird. Quite spot. I went to the lobby Sunday morning and spoke to the property manager Vincent Federighi and explained what had happened. Loved everything, staff was great, room was clean, pool was on point. It was exactly what I had expected after reading everyone's reviews. Shower. Yes, there is elevator access to all floors. Lock in the lowest price from these sites. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. Room types may vary. We were near the elevator but never noticed noise. Ocean City, MD, Hampton Inn & Suites Ocean City/Bayfront-Convention Center4301 Coastal Hwy Ocean City, MD, Knights Inn Ocean City201 N Baltimore Ave Ocean City, MD, La Quinta Inn & Suites Ocean City106 32nd St Ocean City, MD, Courtyard Ocean City Oceanfront2 - 15th Street Ocean City, MD, LONG & FOSTER: OCEAN PINES Vacation Rentals Office12216 Ocean Gtwy, Ste 800 Ocean City, MD, Baja's Amusements12639 Ocean Gtwy Ocean City, MD, Baja Amusements12639 Ocean Gtwy Ocean City, MD, Ocean Pines Independent12417 Ocean Gtwy, #7 Ocean City, MD, Ocean Voyager3201 N Baltimore Ave Ocean City, MD, Princess Bayside Beach Hotel4801 Coastal Hwy Ocean City, MD, Thunderbird Beach Hotel600 N Saint Louis Ave Ocean City, MD, Comfort Suites12718 Ocean Gtwy Ocean City, MD, Holiday Inn Ocean Maryland710 N Philadelphia Ave Ocean City, MD, Bonita Beach Hotel8100 Coastal Hwy Ocean City, MD, Madison Beach Motel9 N Baltimore Ave Ocean City, MD, Francis Scott Key Family Resort12806 Ocean Gtwy Ocean City, MD, Bedtime Inn12534 Ocean Gtwy Ocean City, MD, Summer Beach Condominiums3 35th St Ocean City, MD, Ocean Villas II by Evrentals105 120th St Ocean City, MD, Plantation House Bar & Grill12308 Ocean Gtwy Ocean City, MD, Ocean Mecca Motel23rd St & N Baltimore Ave Ocean City, MD, Crystal Sands Motel1705 N Baltimore Ave Ocean City, MD, Dogtel Hotel LLC12006 Ocean Gtwy Ocean City, MD, Thunderbird Beach Motel3110 32nd St Ocean City, MD, Summer Beach Condos3 35th St Ocean City, MD, Bongos12445 Ocean Gtwy, #7 Ocean City, MD, Quality Inn Park De VilleOcean Front And 54th St Ocean City, MD, Ocean Manor107 Wicomico St Ocean City, MD, Rodeway Inn29th Street And Ocean Front Ocean City, MD, An Inn on the Ocean1001 N Atlantic Ave Ocean City, MD, Ocean Club Nightclub101 1st St Ocean City, MD, Phillips Beach Plaza Hotel1301 N Atlantic Ave, #1 Ocean City, MD, Ocean Greenery4805 Coastal Hwy Ocean City, MD, Alamo Motel12614 Ocean Gtwy Ocean City, MD, Marigot Beach Condominium10002 Coastal Hwy Ocean City, MD, Ocean Point Limited9923 Stephen Decatur Hwy, #6 Ocean City, MD, Holiday Inn Ocean Maryland6600 Coastal Hwy/oceanfront, Ocean City, Md 21842 Bishopville, MD, Conners Beach Cafe207 Atlantic Ave Ocean City, MD, Beach Plaza Hotel1301 Atlantic Ave Ocean City, MD, Atlantic Club11827 Ocean Gtwy Ocean City, MD, A Beach Taxi1201 Saint Louis Ave, Unit 2 Ocean City, MD, Bedtime Inn & Suites12534 Ocean Gateway Ocean City, MD. YUCK! Dinner, Please dont include personal, political, ethical, or religious commentary. It was exactly what I had expected after reading everyone's reviews. All content should be genuine and unique to the guest. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. YUCK! Free WiFi access is available. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience.More. Eats and drinks are required to show a photo ID and credit card at check-in extra,! Boardwalk Ocean City MD accommodations are generously designed and have a stunning view of Ocean w/balcony and get towels did... Come standard with: kitchenette, air conditioning, and microwave left to later! Two away May not include all taxes and fees that are shown are estimates.... 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