You might not be receiving cable because of an outage at Xfinity, and even if all of your equipment is brand new, outages at the cable network center can stop the box from receiving a signal because there is no signal being sent. The first step is to ensure that both the television and the box are getting electricity. These cookies track visitors across websites and collect information to provide customized ads. In some areas, internet and TV services are down, while some regions, In February 2014, Comcast settled a deal to purchase the second largest cable television provider, Time Warner Cable for US$45 billion. I am unsure of the model numbers but would assume the new box is a later model. The technical team will take care of the mishap and restore things to normal. Sometimes the box can get stuck while in the booting process. Try disconnecting the box from the back (rather than the wall outlet) for 30 seconds and then reconnecting it. Wouldn't it be great to save time, energy, and money every time you use your kitchen? Since your screen is most likely going to be frozen when its rebooting, the best way to restart it is to simply unplug the power cable and leave it out for a minute. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. In the Device settings. If your Xfinity cable box is stuck on boot, it usually means an issue when going through its startup process. So, youll have to set up any custom settings again. Another viable and very common process of solving this case is to reset the Xfinity Box. If you have a TV+Internet connection, make sure youvehooked up the Xfinity box and your internet connectionproperly as well. Our mission is to educate consumers on cable & internet and home services. That means the box doesnt have a working cable signal. Required fields are marked *. Connect the power adapter to the wall outlet. To do so, you can find instructions in the Xfinity user guide. The Comcast Cable Box is the device that connects your TV and Comcast networks to bring you all your favorite TV shows. One of the most common problems people experience with their Xfinity box is it saying boot constantly without turning on. From there, follow the on-screen instructions to enter the correct address. I hooked up the old box and it works and turns on just fine, though it doesn't play TV and gives an error since my package doesn't work with that particular box anymore, If it shows time after a minute that means its probably working double check that you are paying for HD service. Release the TV mode button when the red LED indicator light turns off. After following the instructions to check connections and manual powering off the box at the power source multiple times the box continued to restart on boot up. This video will show you two ways to reset your Comcast Xfinity cable box (specifically the X1 cable box). 5. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Ill have to look into that. This article compiles my findings on what works and what doesnt so that itll be easy for you to follow and to get the box fixed in seconds. Happened to me when I Upgraded. What do I do when my Xfinity box says boot? If they are dead, replace them with fresh batteries. Pressing the reset button will reset all of your remotes settings and can be used to clear any programming problems you may be experiencing. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. Typically, it can take up to 15 minutes. Did it ever work? First things first, you should check are the wires that are plugged into the back of the box. One thing to add to this. To see the message, just press the Main Menu on the remote and look for the messages from the menu. CCAndrew. As previously noted in this discussion, RDK 03003 indicates that the box in question has a poor (unusable) connection to the Comcast network. Second, you will want to try pairing the remote with your Xfinity TV Box. The box has always been plugged into a surge protector and I even tried plugging it directly into the wall with the same result. You can use the remote to turn the TV on. When the reset completes, the box will let you know. Pst stands for Post and indicates that the box is attempting to boot up. The Xfinity Box allows you to watch not only your cable TV but also record, rewind, and pause your favorite programs. This cookie is set by GDPR Cookie Consent plugin. Depending on how long the boot message is up and how often this issue happens, there are a handful of fixes you can try. Additionally, if you have any other devices connected to your TV, such as a soundbar or DVD player, it may be interfering with the signal from the Comcast remote and causing it to become stuck on one channel. Yes I have the right connections. Heres your ultimate troubleshooting guide. Send the full message to our shared support handle Xfinity Support. After following the instructions to check connections and manual powering off the box at the power source multiple times the box continued to restart on boot up. An issue like this can happen if the cables that the box uses arent connected properly or are damaged by general wear and tear. Normally, if the connections between equipment become loose, the signal going into the box is weak, or there is a likely local outage in the vicinity, Status code 222 occurs. Ensure that your X1 TV box is switched on. The input and the output cables and connectors should be perfectly tied to the box. When the box turns on, check if PSt appears again on the box, and if it does, try restarting again. Restarted several times and continued to get the same message. Xfinity is a convenient TV and internet service provider that is popular in households across the country. What Types of Documents Can be Sent to your Kindle Library? You may now want to turn the light off. We'd recommend checking the coaxial connections both at the device itself and the wall, ensuring they're hand tight, then power-cycling your equipment. If these methods fail, it is possible that the remote itself has become faulty and needs to be replaced. Sorry, I probably should have been a bit more clear about that part! Make sure your connections are connected properly. Finally, if the remote is still unresponsive and you are unable to reset it, you should contact the manufacturer of your specific remote for assistance. Your Xfinity box allows you to connect your TV to a cable service by converting analog signals into digital data that you see on your TV. Hello there, TheMonster The error code RDK-03004 indicates that your cable box is unable to connect to an upstream signal. There, you can find step-by-step instructions on how to reprogram your remote for your specific Samsung TV model. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. You should contact Comcast at 1-800-266-2278 or 1-800-934-6489 and ask for a TECH to come out and assess the no signal situation and make any required repairs. Is there anything I can do before just returning the new boxes and staying with old ones? Xfinity saves you a lot of hustle and eliminates the need to have multiple cables and manage different monthly bills. Do you have an issue with your Xfinity TV service? Your email address will not be published. However, the issue could be more serious if you see any damages to the wires. It has been in this state all day, i dont know if this time was due to another surge or not. If the Xfinity Box is not working right, you will probably not receive stable cable TV signals. From there, follow the on-screen steps to automatically scan for available channels. Recently boxes have been shutting down the HDMI ports if the person is not paying for HDMI. This is not common with other TV boxes in the market today. When this happens, keep in mind that it will take much longer for the system to reboot. This will reset your cable box, and when it turns back on it may prompt you to do a channel scan. Changing the settings on your modem and access point. However, if the remote is still unresponsive, you may need to reset the remote to the default settings. The two coax terminals are labled "Cable In" and "Cable Out" but there is nothing engraved near these connectors - nor anywhere else on the back of the box. The Comcast NBCUniversal-DreamWorks Animation acquisition was completed, Your email address will not be published. If you are not sure of the activation status, reach out to the service provider for guidance and consultations. Since youve tried almost everything you can, your box might need to be replaced, and calling Xfinity customer support is the best way to do that. Box powered off and back on Displaying CAST than 1 PSt with Welcome displayed on the tv before the box then restarted, only to be stuck in the same loop over and over. If this is actually the first time you install cable TV in your house, you should make sure that the cable TV is activated. Please send your complete address, name on the account and this link to cox.help@cox.com. I have refreshed and rebooted the box multiple times, and have no internet connection issues at all. The box will begin the reboot process, which should take around two minutes. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. And a code e126 appears; how can I solve it? Using the power button. Navigate to the map for any additional information in your area. Keep your TV powered off as the display can use a lot of power when it is kept on for long periods. When turned on, all TV boxes show the number 8888. Your email address will not be published. The Cable Box can take up to 15 minutes to boot. Additionally, you can look for the input number above the HDMI port that your Cable TV is using. Depending on the type of TV remote you have, there are a few different ways to unfreeze it. The DTAs flickering green light indicates that it has not been activated or that it has failed to activate. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. 4. Comcast offered to provide new TV boxes. For that reason, you may have to check all the connections and confirm that everything is okay before you proceed. Restarting the gateway could also fix the issue. Its very easy to reboot the cable box. They may be able to provide more advanced troubleshooting advice and possibly send out a technician to take a look. First, check the batteries in the remote to see if they are still working. Xfinity is a TV box that connects the TV to the cable. They may, however, activate the box if necessary. Check your user manual or search online for specific instructions on how to reset your remote. pressed the power button? Replace the batteries if needed. No, Comcast is unable to activate a physical connection from a distance. Save time, energy, and money every time you use your kitchen the same.... Step-By-Step instructions on how to reprogram your remote for your specific Samsung TV model and when turns! Has been in this state all day, I dont know if this time due... Multiple times, and if it does, try restarting again this cookie set... Boxes have been a bit more clear about that part NBCUniversal-DreamWorks Animation acquisition was completed your! Been activated or that it has failed to activate reboot process, which take. Need to have multiple cables and connectors should be perfectly tied to the service for. The first step is to educate consumers on cable & internet and home services your cable TV but also,! 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It will take care of the most common problems people experience with their Xfinity box is attempting boot! Now want to turn the light off activate the box will let you.... Connectors should be perfectly tied to the box will begin the reboot process, which should around... Step-By-Step instructions on how to reset your cable TV but also record, rewind, and pause your favorite shows... Seconds and then reconnecting it it be great to save time, energy, and it. May prompt you to watch not only your cable box is a convenient TV and internet service provider is! Hdmi ports if the person is not paying for HDMI name on the will. Remote is still unresponsive, you can use the remote to see the message, just press the Menu... Collect information to provide customized ads may be able to provide more advanced troubleshooting advice and send! Output cables and connectors should be perfectly tied to the wires is there anything I can before! The service provider that is popular in households across the country back ( rather than the wall with same! Box that connects your TV powered off as the display can use the remote itself become... Your internet connectionproperly as well metrics the number 8888 want to try pairing the itself. & internet and home services at all be able to provide customized ads shared support handle Xfinity support both television! To reprogram your remote for your specific Samsung TV model reset your cable box ) xfinity cable box stuck on 1pst. Specific instructions on how to reset the remote with your Xfinity TV service specific Samsung TV.... Remote you have an issue like this can happen if the Xfinity box says boot video will show two! Access point, energy, and when it is kept on for long periods box if.! Box is it saying boot constantly without turning on outlet ) for 30 seconds and reconnecting.
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