I go back to the refund counter and ask them to explain the policy again and why I didn't get the full refund when the same style shoe was on the shelf at the same pice I paid. She didn't care that there was ta long line of customers waiting to pay. Sales clerks are not friendly and management is generally unhelpful. Ross has very well trained minimum wage robots. Remember Me. Tags only need to be on swimwear not t shirts. Your Ross Dress for Less is Hiring! And if any return is found suspicious by the system, it would be declined for refund or exchange. For example, you can exchange a purse you changed your mind on for a pair of shoes and just pay the difference. Find out what to do and discover resources to help you cope. Looking through all these comments about returning things to Ross - Do y'all not realize that Ross is a discount STORE, not a rental store? At the cash wrap, I asked the cashier to remove the stuffing in the purse. If you don't have any account yet, you can register now. Whether you're looking for your next opportunity, need some extra cash for the holidays, or want to start your retail career-- Ross has it for you. Why can't we return the item after we wear it or better yet what if we only wanted to wear it once for a special occasion and you knew you weren't going to wear it again. TJ Maxx has much better stuff yet Ross treats any return like a major, inconvenient production. I bought a pair of shoes for my son. Complete Ross customer service contact information. So screws everyone over because we have to work longer or . So like I realidad a dress i bought was faulty and I literally haz not worn it or washed it,could I still get store credit. I'd rather buy it,think about and decide when not having to rush to a decision. I had a really bad experience today in Ross on Limestone, Pflugerville ! Ross provides the best service to their customers. 16. This link will open in a new window. At the forefront of our commitment is a focus on welcoming and valuing a diversity of backgrounds, identities, and ideas. In fact compared to all the other Ross stores I've been to "and believe me I've been to many throughout the Bay Area" this, Nicely organized and huge selection, especially when compared to. I don't see what the difference is and what having an ID will prove. There are instances where some people allow their children to run and play in stores; children break things. Other similar brands like Michaels and Sams Club also offer returns without a receipt. She said, "[This] store does not do that." Condo? The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. pratt financial aid package; what does a florida ged diploma look like; vjmcgillivray funeral home. To Ross managers put your great computer system that you have on all customers to good use and worry or penalize the customers that should be penalized. The standard bereavement policy suggests three to seven days of leave, but the actual amount will vary based on the bereaved's relationship with the deceased. I explained i needed my money because how difficult it had been to get to your store and health insurance medication is expensive. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. This is the most unprofessional and rude person I ever met! I'm at a lost for money. You grab what you need and give them the one that didnt fit and you are out the door. I do not want store credit I want my actual money back! Due to reading unfavorable online reviews on Amazon, I decided to return it. You can request time off whenever you want. I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. For those wondering why Ross ask for an ID upon returning right after a purchase, it is because the receipt takes 24 hours in order for it to be activated. However, I have never had a problem with returning merchandise at all. Read on to learn about the Ross Stores senior discount, as well as other helpful techniques for finding the best items for the lowest prices. I work at ross and it is crazy what people try and get away with. She was clearly annoyed at me for bringing in returns which I could tell by her immediate hostile order to not touch what was in my bag because she would take. Very disappointed and if I buy clothes from them again I will be Much more causious. generalized educational content about wills. This is why it is suggested you bring your items back ASAP for a return. Also, a lot of places ask for ID so that they can keep track of you. After all that has said, My point is, first Ross is not tagging and matching the right items and it is not right for the employees to blame the customers in a very rude and non professional way. They said the shoes were probably old and out of style but I hadn't baught them that long ago and went to the back n they were still selling the same exact style shoes for the price I originally baught them for. If you have an issue with this, please return the item(s) after 24 hours and before 30 days and we will not ask you for an I.D (Unless you lose you receipt.) It is suggested that when you make a return, that you are to bring the original form of payment with you to avoid any hassles. Have you ever returned something at Ross before and not received the tax return? By the way, my mom is 84. It is unfair to be treated this way and honestly, it does not help that many other customers will judge you for speaking to management in this particular area. I read Ross return policy but didn't find any thing about returning within 24 hours require ID. Also, Keep In Mind All Ross stores are equipped with a refund verification system. Throwing $32 dollar for nothing! Is this a new policy for Ross? I know that was not true. After a couple wks of seeing these present store mgr staff "tactfully hate their lives"I got married a couple yrs later&,fortunately was told by my fabulous husband Dan "you dont have to work full time". Ross is operating 1,483 stores in the US, but it has no presence in New England, New Jersey, Alaska, New York, and Puerto Rico. I purchased a purse on 5/15/16 and took it home. I am not sure if this is a new policy or that the cashier did not know the return policy which is sad!! Mobile home? If you bought a pair of shoes still in original condition and lost your tag, bring the receipt and try to find a replica of the same shoes( Size does not matter). Find Grated, Shredded, & Hard Cheese. No sick leave, vacation pay or health insurance. So next time when you feel like going to Ross and the doors don't open, wellit is because of my crazy antics trying to put a multi million dollar business in the ground. I did call and ask to speak to the Manager and she apologized, but turned around and said it is Ross' policy to take a return in front of any customer. Any fine jewellery, swimwear, and lingerie items also follow the standard 30 days Ross return policy but with one more condition: For a successful return/exchange of these items, the original ticket must be in place and you will also need to present the original receipt. This should be used for the customers that spend 50.00 dollars and try to return 200.00 dollars worth of items with no receipt. (these are the people who ruin it for the honest ones.) The staff really needs more training and proper knowledge on customer service. I don't care about the $1.11 necessarily, however if it was much more than that I probably would. It took her two minutes to get my receipt number. I just wanted to exchange for a smaller size. Apartment? 3: Fragrances. Went to Ross at the Kendall and US1, Miami, Fl. I bought a bottle of mens cologne yesterday. Our Commitment to Diversity, Equality, and Inclusion. Any fine jewellery, swimwear, and lingerie items also follow the standard 30 days Ross return policy but with one more condition: For a successful return/exchange of these items, the original ticket must be in place and you will also need to present the original receipt. I bought a nice flowy cover and I don't really find it appealing anymore. 6476. Since most of their clothing items arent damaged, they can afford to cut the price a bit to move an imperfect product. I can just imagine what their excuse Manager said the employee at check out shouldve told me. Shipping and handling costs are not refundable, Your product will not be returned if it has been opened. The problem was your store machinery, your inept clerk and by the way, there were customers leaving merchandise and walking out - tired of waiting in line 15-25 people deep! Brother, step-brother, sister, step-sister. I just finished paying for my merchandise when the cashier forgot to do Senior Day Discount - so they said I needed my drivers license - which I didn't have with me, as I didn't drive - but I just paid for the merchandise 30 seconds before. I did not walk in it and the labels and tags clearly show that it is refundable. Shorts weren't worn. I bought a bra that was defected had tags still on & receipt.. Management didn't care rudely told me that No bras can be returned..I tried to show her it was damaged but she wasn't interested. The cashier was asking for my ID. The refund will take around 5 days to reflect on your account. Thats yes for less! They will not provide returns/refunds if you've already opened the software. Both close at 7pm. Manager Tells Me I Need My I.d. 3.4 out of 5 stars. The exception to this is if you pay with a check. She even offered to buy it for me. Who do I contact about this issue.? Plan on reporting Roses to consumers board. All Ross locations can accept purchases from other stores as returns but, in instances where there may be a mix up with the tag, it's always best to return it to the store you purchased it at. Ross Return Policy For Jewelry, Swimwear, and Lingerie. Ross Return Policy - Returns After 30 Days. My experience at Ross' in Catonsville, MD was terrible. Ashley Greene and her husband, Paul Khoury, shared an affectionate kiss in the rain as the two stepped out in Studio City on Monday morning following a gym session. I paid $21.99 ($24.10 with tax) in cash. I then asked where does it say to the customer that if you return without a receipt and all tags on item that you get whatever the system says you get? Who doesn't wash clothes before wearing? A receipt is the prime proof of purchase at Ross. For a smaller size get to your store and health insurance all Ross stores equipped. Before and not received the tax return we have to work longer.... 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