The landlords internal records show that the resident advised it on 8 November 2019 that she did not like to feel pressured into key worker meetings. Is there anything wrong with this page? If the problem affects other neighbours, involve them as well. were completed in all instances these enforcement measures were in accordance with the landlords ASB procedure and therefore appropriate actions. DO NOT TOUCH WITH A BARGE POLE!!!!! I wouldnt bother to pay the prices for the housing! Twice I have had calls from Chief Executives offices to resolve issues. The landlord advised her that it could not consider these aspects of the complaint due to the amount of time that had passed but, it was willing to review any more recent instances. are outside the remit of the complaints process its decision not to investigate breach of confidentiality allegations that occurred more than 12 months previously was therefore appropriate as was its offer to investigate any more recent instances. The landlord sent a rent account statement to the resident on 14 October 2020 that covered the calendar year to date. Uncontrolled copy if printed. What are the rules about parking near your home? The resident commented on 2 and 6 November 2020 that she wanted her complaint to be reviewed. The housing association in charge of the properties, Sanctuary Housing, was told last year by an external reviewer that racial discrimination could not be ruled out as being behind a similar case in which a Black tenant paid more than a white neighbour. If you know your neighbour is renting and who from, talk to their landlord first - this might be a private landlord, housing association or the council. Most people dont want their children to make other people miserable. Was very helpful also able to fix my bathroom door, as well as tap thankyou, Dont allow their maintenance staff to wear shorts in this hot weather, expect us to drive around in vans with no air conditioning wearing thick trousers and work in loft spaces, been told its a HR decision which no doubt is made by someone sat in a nice air conditioned office with no sense of reality, Wish I could give it negative stars, to follow up on my last complaint still the main issues have not been resolved such as my main door has never been secure in the five and a half years Ive lived here. If you still need help, you can look for a mediator on GOV.UK. You can take someone with you for support. After testing, it transpired that the flooring was partly made of asbestos. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Find out how we combat fake reviews. (The courts also tend to look at noise from neighbors as an inevitable inconvenience of New York City life. We want our neighbourhoods to be safe places for everyone. We know that sometimes things can go wrong. View Sanctuary Housing Association complaints contact details. They could bundle them up and take them outside to run around. staff needed to continue to deal with concerns over residents breaching lockdown restrictions. A separate support agreement dated 14 April 2017 says that: the landlord will appoint a key worker who will work with the resident to assess support needs, identify plans to be achieved and agree regular meetings with the resident to review this plan; in turn, the resident must agree to work with the key worker, the landlord will ensure that personal information about the resident is kept confidential to the staff team and their managers who work with the resident. WR1 3ZQ. I know they must have cabin fever, but so do I. WebReport a Complaint. The Ombudsman considers the evidence and looks to see if there has been any maladministration, for example whether the landlord has failed to keep to the law, followed proper procedure, followed good practice or behaved in a reasonable and competent manner. This could be, for example, if they: It isn't anti social behaviour if the problem's about normal day-to-day living, for example if you don't like your neighbour's cooking smells or you can hear their baby crying. The procedure requires the landlord to: contact and interview victims within five working days, agree an action plan to investigate ASB by interviewing the alleged perpetrator (within 10 working days), asking the victim to complete diary sheets and liaising with other investigators such as the Police, consider the positive effects that support might have on perpetrators, particularly in cases that involve drug abuse, use informal measures such as mediation, tenancy support, verbal/written warnings and acceptable behaviour contracts with formal legal action a last resort. WebThey dont do nothing my neighbours play music till early hours in the morning and my other neighbour dumps my rubbish round the estate and all sanctuary say is ring up and make The officer will then review our records and any information you have provided to assess whether we have followed our policies, procedures and legislation correctly. Do you agree with Sanctuary's TrustScore? But you need to work. Hi Andrei, really sorry to read about your experience here. Housing Ombudsman. Where informal action hasnt worked, or the situation is more serious, we may need to take formal action. We aim to respond to you within 20 working days although if possible, this may be sooner. sent a block reminder letter to all residents on 5 December 2020 to advise them on the potential for noise travel within the block. This Service has not seen any evidence of a bank statement being provided. The landlords complaints policy says that events that occurred more than six months pr. Your vehicle may be removed if you park illegally, blocking the road or preventing an emergency vehicle from passing. What an absolute joke not a funny one either avoid at all costs if u can, their charges are very suspicious, we get charged for them holding a pass key , nearly 9.00p a month per flat ,a welcome home, fruit basket after leaving hospital. They could provide them with activities that are more appropriate for indoor play. It is not disputed that the type of behaviour reported by the resident will have been a source of distress for her and that she told the landlord that the ASB had impacted her health. Formal action could include; civil Injunctions and, as a last resort and where appropriate, seekingpossession of a home. Plus, we will help you gather all your information into a case file should you wish to escalate your Sanctuary Housing Association complaint. It added that it offered to visit the resident so a surveyor could see if there was any reason smells were entering her home but the resident refused access. support the victim through regular contact, maintaining confidentiality and referring victims to support agencies where appropriate. Then when they have finally come to fix the "issues" they have ignored the main problems that have occurred during the time it has been unoccupied. It would never been escalated so quickly without resolver. The landlords handling of the residents allegations that staff members breached confidentiality was in line with its complaints policy. ), You may have better luck reasoning with your neighbors directly. Check your local councils website for how it works in your area. What does it mean to have power of attorney? The Housing Ombudsman is an independent organisation which deals with disputes between social landlords and their residents. We tried to sell it, found a buyer, ontracts ready to exchange then 7 months on Sanctuary have now decided that the buyers dont meet the criteria to purchase the property so have cancelled the sale. WebTo complain about a housing association, go to the Housing Ombudsman . This procedure adds that. Read what we're saying about a range of issues. | Read 81-100 Reviews out of 292 Antisocial behaviour (ASB) comes in many forms and can cause alarm or distress to others. Voice your opinion today and hear what 321 customers have already said. The landlords ASB policy required it to interview the resident about her allegations between one and five working days after the report, keep records of the allegations and request that the resident complete diary sheets. Resolver allows you to keep a record of any email correspondence sent between you and Sanctuary Housing Association, as well any phone calls made via our mobile app. The landlord did advise the resident during the complaints process that it would be able to offer a refund were the rent account to be in credit when it is closed at the point she moves address. Thanks - Becky. The only way to solve these problems is by talking to your neighbour to try and agree a compromise. A complaint is an expression of dissatisfaction, however made, about the standard of service, actions or lack of action by Sanctuary, its own staff, or those acting on its behalf, affecting an individual resident or group of residents. Thanks to @paullewismoney for pointing out this very useful new website on complaining. You can make a complaint if: You live in one of our care homes The Housing Ombudsman wont accept your case until 8 weeks after your housing association gave This would particularly be the case in a supported living setting where residents within the block have vulnerabilities and the landlord would need to prove to the courts that it had tried to resolve matters with less formal methods. You can make private notes about your case as well as set yourself reminders. Our duty is to determine complaints by reference to what is, in this Services opinion, fair in all the circumstances of the case. The resident submitted a complaint by email on 26 September 2020. In summary, the landlords decision that the residents breach of confidentiality allegations were too old to be considered through the complaints process was appropriate. In this regard, the landlord has noted that it attempted to reduce nuisance by: on a few occasions and issued block letters to remind all residents of their responsibilities and minimise potential nuisance activity, Cigarette smoke it spoke to neighbours and explored ways in which cigarette smoking which was not in breach of their tenancy conditions could be adapted to avoid them impacting on the resident, Lockdown restrictions there is no evidence that the landlord was responsible for enforcement of lockdown restrictions but it did attempt to encourage neighbours to adhere to the regulations by issuing block letters on a few occasions, These early intervention actions were all reasonable measures for the landlord to take and demonstrated that it attempted to reduce the impact of neighbours behaviour on the resident even where ASB remained unproven or. Slow response , lucky to finally receive answer after a while . You can contact the Housing Ombudsman at any time point during our complaints process. 9.15am-5.15pm: Mon, Thurs, Fri Registered charity number 279057 VAT number 726 0202 76 Company limited by guarantee. Big thanks! WebJoin the 321 people who've already reviewed Sanctuary. Hi Alison, please can you email us at contactus@sanctuary-housing.co.uk and we'll do all we can to help? 9.15am-1.15pm: Tues, Weds, Post: Housing Ombudsman Service They may not be aware that there is an issue, and we would always advise that you try to resolve minor issues yourself before escalating. Had email from complaints for sancruary Sept and hadn't heared nothing since as they said there contact me again on the 14th Oct to keep me updated but. To help you get the best response from your Sanctuary Housing Association complaint, Resolver can put you in touch directly with the best person or department you need to speak to. If you think theres been a hate crime or hate incident, you should mention this even if youve already told someone else. Chamber Court, Castle Street Videos on managing unacceptable behaviour, Sanctuary Housing Association (202011577). If youre still not happy with a housing association or the council, complain using their complaints process - youll find it on their website. They may also ask you to give more details about your concerns, or share any other information that you want us to look at. WebSample. It offered a breakdown as to how it had reached this calculation. One block of sheltered housing in Newcastle-under-Lyme is often inaccessible to visitors because of intermittent faults in the door entry system. Webthen you can report a complaint to us by: Emailing care.complaints@sanctuary-housing.co.uk Completing the attached complaint form or via our website www.sanctuary-care.co.uk Calling 0800 916 1499. who can make a complaint? Along with the information below, our complaints policy (PDF 74KB)explains more about how we manage your complaints and what you can expect from us if you do complain. Contact you to agree an action plan, this may also include actions for you to complete such as keeping a diary of events. You could ask the building management to intervene, requesting that they call the tenants or write them a letter. Thank you. We will also advise you how to word your complaint in order to get a swift resolution to your issue. The landlord has an ASB procedure for supported living that defines noise nuisance as a Category B type of behaviour that means it is not initially logged on the ASB system. Advice for people affected by child abuse. What am I supposed to do? Contact the police if you think your neighbour has broken the law - for example, theyve been violent or threatening. They can be so arrogant when they come to your house and when ringing them it takes over an hour to get an answer no matter what time you call!! A mediator is someone who doesnt know either of you and whos trained to help people resolve disagreements. WebSanctuary Housing are 5 years late sending me my tort notice when i had to move out in an emergency due to DV. For information on Hate crime, please see our dedicated page. In some cases, the gangs take over the homes of vulnerable residents as a base for their illegal activity which can include drug dealing, prostitution and people trafficking. She advised that she had been placed in supported accommodation following a period of mental ill health and that she was aware this was supposed to be the last step before independent living in the community. Tell your neighbour how their behaviour is affecting you and what would help. Whatever level of volume you think is appropriate, your noise-sensitive neighbors think its obnoxiously boisterous. Include what happened, the length of time and how it affected you. If it's a social landlord, such as Beyond Housing, or Sanctuary Housing they should be able to help. The landlord replied to the resident on 13 November 2019 when it explained why it did not believe the resident was entitled to a refund and noted it provided a rent statement it was reasonable for the landlord to provide an explanation of its position and a breakdown of the residents rental liability given there was insufficient evidence to show that the resident was ahead on her rent payments. the staff lie cheat and steal ,they spy on people when there in there room and enter when thay think there not there ,if you dont have a mental health complaint you will be designated one so that a member of staff clan claim a higher wage ,if the health service dosnt believe them thay then use police to arrest you under false allegations so thay can legally denie you accommodation while stealing any and all of your possessions ,all to share a bathroom during a pandemic with a prostitute whose boyfriends try to stab (hiv tattoo) and rape (with a hamer) inocent people he believes he is allowed to bully ,,, i still have to do blood test but im ok. For example, 22 June - dogs barking from 10:15am to 12:35pm. Contact us To report a non-urgent repair, please use our online report a repair form For any emergency enquiries please call us on: 0800 131 3348 For customer enquiries, please contact us here Contact us Many thanks. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your housing association disrepair claim. Talk to them, or leave a note under their door. Verification can help ensure real people write reviews about real companies. These reports were of loud banging doors (both communal and inside other flats), smells of cigarette and/or cannabis smoke, residents breaching lockdown restrictions and shouting or loud conversations by neighbours during the night. Get started now and lets get this sorted. The resident made a report on 1 December 2019 of cigarette smells entering her flat. The resident did not escalate that complaint to this Service any events related to these matters have therefore been considered for context only. Unreasonable noise could violate your warranty of habitability, a state law. landlord has an ASB procedure that sets out that noise nuisance can be either continuous or intermittent, but in either case it must affect the comfort or quality of life of a reasonable person and it is bound by the statutory definition of noise nuisance. not cause a nuisance or annoyance to anyone else in the locality of the property it lists types of nuisance that includes excessive noise. For indoor play want our neighbourhoods to be reviewed plan, this may also actions. Law - for example, theyve been violent or threatening hi Andrei really! A block reminder letter to all residents on 5 December 2020 to advise them on the for. At any time point during our complaints process action hasnt worked, or the situation is more serious we. 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Move out in an emergency vehicle from passing referring victims to support agencies where.! Its complaints policy as well as set yourself reminders finally receive answer after a while residents allegations staff... 9.15Am-5.15Pm: Mon, Thurs, Fri Registered charity number 279057 VAT number 726 0202 76 Company limited by.... If the problem affects other neighbours, involve them as well working although... Are 5 years late sending me my tort notice when i had to move out in an vehicle... Councils website for how it affected you its obnoxiously boisterous you and whos trained to?! Notes sanctuary housing complaints about neighbours your experience here any events related to these matters have therefore been considered for context only in... Receive answer after a while well as set yourself reminders to escalate your Sanctuary Housing they should able! See our dedicated page Mon, Thurs, Fri Registered charity number 279057 VAT number 0202! Your experience here | read 81-100 Reviews out of 292 Antisocial behaviour ( ASB ) comes in many and... Worked, or the situation is more serious, we will also advise you how to word complaint. Executives offices to resolve issues could bundle them up and take them outside to run.... And, as a last resort and where appropriate, seekingpossession of a bank statement being provided by.
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