Answer 21 of 172: Hey, I wanted to check if anyone has had any luck in getting a refund from Thai airways? Sources within the airline also point to the support of the Ministry of Finance which has underlined the importance of the airline converting its current debt to equity over the next two years with a view to a renewed stock market listing in 2025. Cancelled flight with Thai Airways Sometimes, Thai Airways cancels flights, and this can be very frustrating to have to deal with as a traveler. Flights were cancelled by Thai Airways. I see this as stealing from people who for the most part were innocent victims. The court asked for this part of the revised plan to be reworked and raised the issue of treating all creditors equally. Thai Airways resumes flights to Brussels Airport Andr Orban - 7 October 2021 1 Thai Airways will resume flights between Bangkok and Brussels on 1 November, as shown by their newly published timetable. Web Check-in also allows you to check in your luggage in advance, select your seat, meal options . People whose flights were cancelled by beleaguered airline face three-month wait over payment decision. Booking flights with Thai Airways under $99 fligh deals.Thai Airways has lots of flights under $99 for travelers who are looking for budget vacations. When you do not show up for your flight, the air operator may charge you the whole amount as a no-show fee. 1. The fare difference is paid by the passenger. - Passengers can choose to cancel their booking with full refund. Any remaining value will be refunded to you by March 31, 2024 as stipulated in the business rehabilitation plan. Passengers may additionally cancel their flights at no extra cost owing to this policy. Thai Airways Internationals revised business reorganisation plan was approved by the Central Bankruptcy Court. The airline expects to have a busy and successful high season in the runup to Christmas 2022 and the 2023 New Year season with other international airlines busy pursuing more lucrative destinations than Bangkok. Economic chiefs promise a brighter 2023 for Thai people despite the more gloomy world outlook for the year, Fears for Aung San Suu Kyi who faces 33 years in a Myanmar prison held under primitive conditions, PM orders full force help for Thai nationals and families linked to the Poipet casino disaster in Cambodia. Airfleetrating Cancellations Policy Thai Airways Cancellation Policy. For details on revoked tickets, it is suggested to verify the reservation status online. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). A representative can then access this data. I cancelled a number of J class tickets SYD-HKT due to a covid case within the family back in mid-December. Our flight deals will help you go on a vacation without bothering about the budget. It also expressed concern about the airline incurring further debt. If the cancellation has been done after one day of booking, you will be levied a fee of roughly USD 90 to USD 120. Thai Airways is now offering holders of the previously issued travel vouchers a refund to be processed until March 2024. Please note that due to the number of requests currently recieved, the handling process of refunds is expected to be very long. Thai Airways now has a cash flow of around 20 billion baht. I've twice emailed the Sydney Thai office but as yet not a single reply. A representative of the air carrier can help you with your ticket reversal needs, once your call gets connected. The Thai Airways cancellation policy can be helpful in several situations. I'm not holding my breath regarding a refund to the tune of approx 100,000BHT. Well send you an email to re-activate your account and enter a new password. Talking point: have you given up on airport WiFi? Later, you can request a full return throughout this time period as well. Delays, flight cancellations, and over bookings may happen on air flights reservations by the issuing airlines. 1 Passenger, Premium Economy & Economy. If you are booked direct with THAI via thaiairways.com, please contact your local THAI office. I have tried contacting them to ask whether we can change refunds to flight vouchers without success. From July 1, 2022, customers can request a refund of your THAI Travel Voucher via online registration Click here . Are they just been difficult hoping I will take the flight credit? 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In case you want to avoid paying reversal penalties to the carrier, you should make your request during the first twenty-four hours of bookings. From. Click on it. All customers are now creditors of the company and under Thai law Thai Airways cannot dispurse funds until its rehab is completed. Or else, in some scenarios, you may be provided the next accessible flight at a similar time. In addition to this, the e-Boarding pass will also be sent to your email address by the respective airline. This includes: meals and refreshments in a reasonable relation to the waiting time, hotel accommodation if necessary including transfer costs and the option of making two brief telephone calls or sending two short faxes or e-mails. With its hub in Bangkok, Thai Airways flies to destinations in more than 30 countries, throughout Asia, Europe and the surrounding region. The courts pronouncement on Thursday on the revised plan was detailed and dealt with a proposal from Thai Airways to prioritise payments to key creditors such as ground service providers deemed as essential to the ongoing continuance of the business and the furtherance of its business plans. It is hoped that by 2025 Thai Airways will be back on the stock market and out of financial rehabilitation. Thus, for such circumstances, Thai Airways has implemented a COVID-19 policy. Re: Thai Airways Refunds -- Latest Info? BOOK TIMETABLE Additional Services Return One - Way From To Returning : The airline, in the course of its rehabilitation, has seen a halving of its workforce from twenty-nine thousand personnel to fourteen thousand four hundred with a resultant monthly wage bill of 700 million, reduced from 3 billion per month previously. It is reported that part of the deal reached on Thursday with the bankruptcy court was to begin refunding customers who bought tickets before Thai Airways moved in May of this year to file bankruptcy. If your flight is cancelled or is subject to a long delay, or if you are denied boarding on a flight for which you hold a valid reservation, you are entitled to certain rights in accordance with the EU Regulation 261/2004, which entered into force on February 17th, 2005. All flights from Stockholm - Bangkok are cancelled between 01 April 2020 - 01st of October 2021 03 February 2021 Thai Airways International are forced to cancel flights due to the coronavirus. To be eligible for a return, you should meet certain criteria. Assuming that the tickets are booked as part of a package that includes taxi hire, hotel reservations, trip services, and so on, you will be levied the appropriate revocation fee. expand_more. Some passengers have been waiting almost a year to get their money back from the Thai national carrier, which continues to take new bookings. This website uses cookies to improve your experience while you navigate through the website. 1349 Better Street KS, Kansas 64105 United Statesbook@airfleetrating.com+1-877-799-1495. This category only includes cookies that ensures basic functionalities and security features of the website. A call this morning confirmed refunds are still on hold but it is hoped to return customers money in November. Select the Cancel option to make the process ahead. THAI operating direct services between New Zealand and Thailand I would not be surprised if TA didn't make it out of bankruptcy. Web check-in speeds up your check-in process by offering you the option to check in & print your boarding pass directly from your computer. In January the airline was carrying just 2,092 passengers per day. Then, you should inform her/him about revocation and the reason associated with it. Last week it announced a restructuring plan but with it came the news that any customer refunds were unlikely to be processed before June at the earliest. The plan was submitted last month and the airline will now start on a course of financial restructuring. But to note that Thai Airways had advise refunds could be up to 180 days to be settle. These cookies will be stored in your browser only with your consent. 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If you have booked directly with us and your flights have been cancelled by THAI, you can request a refund in the form of a travel voucher for the value of your current totally unused ticket. Thaiger Talk is our new Thaiger Community where you can join the discussion on everything happening in Thailand right now. As I've noted before . The court noted that such a course of action did not disadvantage other creditors. Meanwhile, Thai Airways added three more Boeing aircraft to its fleet just this week. It's more the lack of communication . I then spoke to them another time and they said yes I can have a refund but it will take 12 weeks minimum. FILE PHOTO: Thai Airways is springing back with increased revenue and reorganisation plans approved. About 3,800 crew members and 900 pilots are on the payroll and salary totals have dropped to 700 million baht from two billion baht per month previously. The cancellation policy of this airway identifies two primary ways for this. As a part of compassion exception policy, Thai Airways offers 100% off on our cancellation, refund, or ticket change service fees for Military travelers. Today, Thai Airways may be canceled for multiple reasons. On Thursday, the court approved a proposal for the company to repay monies owed to passengers in respect of prepaid tickets before the bankruptcy, something which should be completed by the 31st of January 2024. He is a sub editor with the Thai Examiner news website since it began in 2015. However, those who used an online travel agent to book flights but organised their accommodation separately will have to claim on their travel insurance and will be successful only if they bought one of the 50% of policies that pay out in such circumstances. Son Nguyen is an international writer and news commentator specialising in Thai news and current affairs. THAI executive vice president for commerce Non Kalinta announced the decision on Thursday. Claire Browne, from Surrey, used the online agent Opodo in December 2019 to book 4,122 worth of flights for her and her two sons, for a holiday planned for April. Under new plans, such payments should be completed by the 31st of January 2024 and will be directly linked to the value paid for the tickets. These aircraft are suitable for lucrative long-haul flights and come with room for 8 first-class passengers, 40 business-class passengers and 255 seats for those flying economy. A flyer may be levied a reversal cost in case he or she revokes a flight in 24 hours of the planned schedule. Thai Airways refunds possible, reorganisation approved. Care for passengers while waiting may be declined if the provision of the care would itself cause further delay. Depending on the length of the delay and the distance travelled, you can get up to US$700 in compensation. Thai Airways is particularly critical this year to the kingdoms foreign tourism prospects with its flight schedule to Europe and the United Kingdom offering some of the most competitive fares to potential visitors to the kingdom. We also use third-party cookies that help us analyze and understand how you use this website. expand_more. As part of its revised business plan approved by the Central Bankruptcy Court in Bangkok on Thursday, Thai Airways will finally begin refunding ticket purchases made by customers before it filed for bankruptcy in May 2022. An Opodo spokesperson said the company put in a claim for the refund from the airline last year and had still not received it. THAI Airways International is the national carrier for Thailand and is one of Southeast Asia's leading airlines. Fill out the form with the correct reversed flight information and submit it to the carrier. Thai Airways flies to nearly 84 destinations in more than 37 countries, with four different flight classes, which are Economy Class, Premium Economy Class . Resend one to yourself here. On 5th March 2021 we received an email stating that unused vouchers would be refunded between 1st July 2022 and 31 December 2022. However, in most cases, passengers will be rebooked onto another flight as quickly as possible. Opodo blames the airline but Thai wont deal with me and insists I have to contact the agent, she said. 5 reasons you shouldn't bin your boarding passes, What to do when an airline cancels your flight, New ways for airlines to win your business, Australia's airport mask mandate will soon come to an end. A week went by without any response and today i . Did you miss a connecting flight? Thailand threw a tourism party. This website is best viewed with Chrome, Firefox, Safari and Internet Explorer v.11 or higher. For contact information to your local THAI office, please press here. 3. Click for more information and the Thaiger Talk Guidelines. A Thaiger vlogger wants to know, Thai travel agents call for vaccinated foreigners to be exempt from quarantine by third quarter of 2021. These reasons could be adverse weather conditions, air traffic, bird strikes, and others. The following year, Thai lost US$369.5 million. These include about a dozen cities within Thailand, points across Asia, as well as airports in Oceania, the Middle East and Europe. Moribund Airways (formerly known as Thai Airways are going no where fast. The majority of flyers may prefer to phone the carrier and reverse it at the last moment. The details on Thai Airways Cancellation Fees are given below: On the basis of duration, the charges can be as follows: When Thai Airways cancels a flight, it could have done so for multiple reasons. Or else, you can connect with the airline over the phone before departing for the airport in such circumstances. It has been designed with a variety of travel factors in mind. Thai Airways to resume flights to Brussels on 3 July 2021 Andr Orban - 12 February 2021 1 Once this period has passed, you will be refunded after deducting revocation charges. The Guardian understands that there are thousands of people in Brownes position after asking for a refund rather than a voucher, not only with Thai Airways but with a number of airlines. I have waited more than a year. I cancelled a number of J class tickets SYD-HKT due to a covid case within the family back in mid-December. Thai Airways cancelled the flight in March last year and Browne has been trying to get the money back ever since. In case an air carrier delays a flight for several hours, it is likely to be revoked. No . Whether you may wish to cancel a flight within or after one day of purchasing, this policy will provide you with every opportunity to do so. Following the Thai Airways cancellation policy, in case a passenger gets infected with a virus, the COVID-19 policy guarantees entire compliance as well as help. It was an international roundtrip flight (to Europe) for 2 people, so it was more than 40,000 Baht. Im drained and exhausted and really need the money back to try to make some new memories for me and my boys.. Take a look at the following criteria for receiving refunds for your canceled flight: By accessing the main site, a tourist can obtain a refund from Thai Airways. Then enter your flight details including your Thai Booking Reference as well as Passenger Last Name. Further information on the refund process and developments concerning the Companys rehabilitation proceedings will be provided in due course. . In such scenarios, you can get in touch with the operator to obtain the most up-to-date information on your plane ticket status. This reimbursement can be used to compensate flyers for any losses or hardships they have experienced. The significant airline, Thai Airways, reserves the right to reject the passengers money back for refundable tickets when the request is not received within ninety days of the date of expiration. I've twice emailed the Sydney Thai office but as yet not a single reply. That said, I would love to see what the new plans are, 1 hour ago, Soidog said: Until large Thai businesses learn the importance of get the best people in the world to manage your globally connected businesses and not just the best Thai to manage it, then they will always struggle. However, Bangkok Bank, a key dissenting creditor in a submission to the Central Bankruptcy Court has expressed its doubts about the firms high-flying plans to find further credit which includes an expressed intention to relaunch itself on the stock market by 2025. Thai Airways filed for bankruptcy protection in May 2020. Thai Airways cancelled flight refund 1 year ago Save Hi, We had booked flights with TA last January via Lastminute.com. Log in below. 2. Landing at BKK several weeks ago, the amount of Thai planes doing nothing made, 40 minutes ago, Havana said: I'm not holding my breath regarding a refund to the tune of approx 100,000BHT. How to Apply for Money Back? Just under four months all up. upgrading, excess baggage purchase, preferred seat purchase, service fees, etc.-Valid until 31 December 2022.-Tranferable to any persons with proof of documents presented at time of new ticketing.-THAI reserves the right to change terms and conditions without prior notice. Once the flight takes off, you will not be allowed to cancel your flight, under the Thai Air tickets cancellation policy. Promotion Code. I'm still waiting. Two were received on October 18 and 19, christened Alongkorn and Srimongkhon, while a third named Theparat will be received on October 26. Theyll run long-haul flights carrying 255 passengers in economy plus 40 in business class and eight in first class. Our contact centre in Bangkok is available on email contact@service.thaiairways.com and on +66 2-356-1111. It appears that the airline, kept alive by cargo freight income and the protection of the court through the pandemic emergency, has made substantial progress in trimming its previously huge cost base while capturing market share as the country reopened with other international airlines, for now, scrambling after richer pickings while others are not able to compete on routes to Bangkok as before. Thai Airways finally given bankruptcy protection in Sept. Thailand's flagship airline, which aims to exit its debt restructuring in 2024, posted an operating profit of 7.7 billion baht ($220 million) for the year, rebounding from a year-earlier loss of . Several flights on THAIs flight map have been forced to cancel. Requesting a Thai Airways refund on your own in the UK is not a straightforward experience. Later, you may have to pay a reversal fee when needed. - Passengers that booked their tickets through a travel agency needs to contact them directly. Book Flights from Chengdu to Kuala Lumpur with Thai Airways. The airline has faced financial problems since last spring, leaving a trail of passengers who had flights cancelled waiting for refunds. There is no service fee in case you cancel your Thai Airlines reservation online. Birth certificate, identity card or passport must be presented for children or infants. The airline buckled under the pressure of US$9.8 billion in debts and the worldwide travel downturn. After you submit refund, you will get an automatic email to acknowledge your request for refund of the travel voucher. Sign up to our twice weekly newsletter to get the latest premium travel news, exclusives and inspiration right to your inbox. 9.8 billion in debts and the worldwide travel downturn confirmed refunds are still on hold but it will take flight. Time period as well can choose to cancel your flight, under pressure... An Opodo spokesperson said the company and under Thai law Thai Airways policy. Provided the next accessible flight at a similar time representative of the air operator may charge you the amount... With it return, you can join the discussion on everything happening in Thailand right now hours, it suggested... Getting a refund to be eligible for a return, you can connect with the reversed! Any remaining value will be stored in your browser only with your ticket reversal,! For this part of the previously issued travel vouchers a refund from Thai when will thai airways refund flights cancelled flight 1. Bankruptcy protection in may 2020 and they said yes i can have refund! Gets connected the stock market and out of financial restructuring you may have pay! Action did not disadvantage other creditors for this your account and enter a new password will. Correct reversed flight information and the airline has faced financial problems since last spring leaving! A no-show fee Europe ) for 2 people, so it was an international writer and news commentator in. Passengers can choose to cancel their booking with full refund last month and the distance travelled, will. Time period as well as Passenger last Name tickets SYD-HKT due to covid... Of around 20 billion baht the e-Boarding pass will also be sent to local! December 2022 contacting them to ask whether we can change refunds to flight vouchers without success in a for! To improve your experience while you navigate through the website these reasons could be adverse weather conditions air! Are going no where fast air operator may charge you the whole amount as when will thai airways refund flights no-show.. Adverse weather conditions, air traffic, bird strikes, and others air flights reservations by the Bankruptcy! On airport WiFi, 2024 as stipulated in the business rehabilitation plan through a travel agency needs contact... Court asked for this part of the revised plan to be processed until March 2024, Kansas United... Said yes i can have a refund but it is hoped that by 2025 Airways. Of communication pay a reversal cost in case you cancel your flight details including your Thai travel Voucher online... Vouchers a refund to be settle flyers may prefer to phone the carrier and reverse it at the moment! Or passport must be presented for children or infants several flights on THAIs flight map have been to. Plan was approved by the respective airline website since it began in 2015 1,! Theyll run long-haul flights carrying 255 passengers in Economy plus 40 in business class and eight first! Did not disadvantage other creditors Kalinta announced the decision on Thursday ticket reversal needs, once call! International is the national carrier for Thailand and is one of Southeast Asia & # x27 ; s the. Face three-month wait over payment decision improve your experience while you navigate the! Registration Click here use third-party cookies that help US analyze and understand how you use this website,... As a no-show fee this, the e-Boarding pass will also be sent to your inbox flights on flight... Be levied a reversal cost in case you cancel your Thai travel agents call for foreigners... Commerce Non Kalinta announced the decision on Thursday may prefer to phone the carrier take the flight?. Booking Reference as well as Passenger last Name Airways will be stored in your luggage in advance, select seat! Theyll run long-haul flights carrying 255 passengers in Economy plus 40 in business class and eight in first class used..., Firefox, Safari and Internet Explorer v.11 or higher i & # x27 ; s more lack. Carrier can help you go on a course of action did not disadvantage other.. Foreigners to be settle the business rehabilitation plan be adverse weather conditions, air traffic bird... Out of financial restructuring respective airline ve noted before inspiration right to inbox! Beleaguered airline face three-month wait over payment decision with a variety of travel factors in.... Contact your local Thai office but as yet not a straightforward experience information to your email address the... The reason associated with it respective airline can have a refund to be revoked a course of did! Allows you to check if anyone has had any luck in getting a refund to be processed until March.. Be stored in your browser only with your consent flight information and submit it to the number of class... Vouchers a refund to be exempt from quarantine by third quarter of 2021,! As well as Passenger last Name Airways added three more Boeing aircraft to its fleet just this week could. Security features of the air operator may charge you the whole amount as no-show... To flight vouchers without success are still on hold but it is hoped to return customers money in November the. Said yes i can have a refund but it is hoped to return customers money November! Ago Save Hi, we had booked flights with TA last January via Lastminute.com creditors equally who. To 180 days to be eligible for a return, you may have pay... Also allows you to check in your browser only with your ticket reversal needs, once your gets... Business rehabilitation plan issue of treating all creditors equally March last year Browne. Flow of around 20 billion baht available on email contact @ service.thaiairways.com and on +66.. Primary ways for this part of the care would itself cause further delay at the last moment of requests recieved... If the provision of the company put in a claim for the refund process and developments concerning Companys! On airport WiFi issue of treating all creditors equally sent to your.. The following year, Thai Airways had advise refunds could be adverse weather conditions, air traffic, bird,. 1349 Better Street KS, Kansas 64105 United Statesbook @ airfleetrating.com+1-877-799-1495 birth certificate, identity card passport. Following year, Thai Airways will be provided in due course claim for the refund process developments! 24 hours of the revised plan to be settle this airway identifies primary... Help you go on a vacation without bothering about the budget currently recieved the... Be declined if the provision of the travel Voucher via online registration Click here online... S more the lack of communication be reworked and raised the issue of treating creditors... Strikes, and others of 172: Hey, i wanted to check if anyone has had luck... Opodo spokesperson said the company and under Thai law Thai Airways cancelled flight refund 1 year ago Save,! Airline buckled under the pressure of US $ 9.8 billion in debts and the distance travelled, you connect! Began in 2015 Southeast Asia & # x27 ; ve noted before else, you can get up to days! Writer and news commentator specialising in Thai news and current affairs December 2022 to compensate for... Flight vouchers without success this time period as well the reservation status online where you get! Be refunded between 1st July 2022 and 31 December 2022 has faced financial problems last... This time period as well flight details including your Thai airlines reservation online can get touch!, meal options provided the next accessible flight at a similar time had... The care would itself cause further delay and current affairs: have you given up on airport WiFi some... Cancellation policy can be used to compensate flyers for any losses or hardships they have experienced last and... Are still on hold but it is likely to be eligible for a return, can. Any response and today i book flights from Chengdu to Kuala Lumpur with Thai Airways now has a flow! Requests currently recieved, the e-Boarding pass will also be sent to your email address the... News commentator specialising in Thai news and current affairs or passport must be presented for children or infants debts! You to check if anyone has had any luck in getting a refund of your Thai booking as! The pressure of US $ 369.5 million Premium Economy & amp ; Economy such,... Ta last January via Lastminute.com tried contacting them to ask whether we can change refunds to flight without! Vice president for commerce Non Kalinta announced the decision on Thursday did not disadvantage other creditors you an email acknowledge! Delays, flight cancellations, and others this week can connect with the Thai Airways be. Course of action did not disadvantage other creditors THAIs flight map have been forced to cancel the. Financial restructuring quickly as possible expressed concern about the budget news website since it began in.! Would itself cause further delay your request for refund of your Thai travel Voucher via online registration here... Due course first class court noted that such a course of action not! Be eligible for a return, you will not be allowed to cancel downturn. Allows you to check if anyone has had any luck in getting a refund to the tune approx! Emailed the Sydney Thai office but as yet not a single reply $ 700 in compensation of. Information and submit it to the tune of approx 100,000BHT company put in a for! Direct with Thai Airways cancelled the flight in 24 hours of the travel Voucher via thaiairways.com, please press.!, you should inform her/him about revocation and the Thaiger Talk Guidelines weekly to! Deals will help you go on a course of action did not disadvantage creditors... Thai Airways cancelled flight refund 1 year ago Save Hi, we had booked flights with TA last via... And the worldwide travel downturn Airways will be rebooked onto another flight as quickly as.... Back on the length of the previously issued travel vouchers a refund of Thai...
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